Job Description
Purpose of the role
To determine, negotiate and agree internal quality procedures, service standards and specifications to improve performance and quality directing objectives.
Accountabilities
1. Identification of industry trends and developments to implement best practice in quality assurance Services.
2. Collaboration with teams across the bank to align and integrate quality assurance processes.
3. Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
4. Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
5. Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
6. Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
7. Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
8. Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.
Assistant Vice President Expectations
1. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
2. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
3. Take ownership for managing risk and strengthening controls in relation to the work done.
4. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
5. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
6. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
7. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
8. Influence or convince stakeholders to achieve outcomes.
Barclays Values
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Role Overview
Join us as a Security Fusion Governance and Enablement Analyst at Barclays where you'll play a pivotal role in the transformation of the services within Security Fusion. You'll be using your varied skillset to support the provision of a risk and control service, providing governance, advice and guidance as required; you'll continually improve the current service catalogues in collaboration with our service teams and work with our broad stakeholder group across Barclays; and you'll support the team in troubleshooting BAU problems.
To be successful as a Security Fusion Governance and Enablement Analyst, you will need the following:
1. Highly organised, with ability to manage several high-priority tasks simultaneously.
2. Understanding of risk management.
3. Understanding of Governance and associated processes.
4. Proven stakeholder management skills.
5. Good communication skills.
Some other highly valued skills may include:
1. Working knowledge of tools such as ServiceNow, SharePoint Online and Confluence.
2. Prior experience of working in a Security/Fraud/Cyber function.
3. Knowledge of approaches to governance, risk management and control and an awareness of regulatory requirements, ideally within the financial services industry.
4. Prior experience of the identification and creation of KPIs, KRIs and key metrics for reporting.
Assessment Criteria
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
Location
The successful candidate can be based in Knutsford or Glasgow. #J-18808-Ljbffr