Who You Are As a Revenues & Benefits Control Officer, you are a dedicated and proactive individual with a strong commitment to customer satisfaction and delivering efficient services. You have a firm understanding of revenues and welfare benefits practices and are passionate about providing financial support for the community's most vulnerable members. You can effectively communicate both in writing and verbally, and your ability to work independently allows you to manage multiple tasks with precision. You are familiar with various software systems relevant to revenues and benefits administration and possess a keen attention to detail, ensuring all procedures are followed accurately and efficiently. What the Job Involves This role involves taking direct responsibility for the effective delivery and management of system processes related to the administration of revenues and benefits. You will oversee day-to-day setups, monitoring of jobs, and ensure accurate completion of processes. You are required to respond to audit reviews, implement action plans, and work closely with internal and external partners to maintain and foster effective relationships. Your role includes mentoring peers, ensuring continuous improvement in service delivery, and utilizing technology to streamline operations. Communication and strategic management are key components of the role, requiring you to engage actively with other teams and system providers to resolve issues and fulfill customer needs. Skills Strong communication skills – written & oral Proficient IT skills Ability to manage workloads and prioritize tasks Problem-solving and decision-making abilities Ability to adapt to changing priorities Strong knowledge in revenues and benefits legislation Experience with bulk processing and related software Ability to work flexibly and independently Commitment to professional development