Are you passionate about providing amazing customer service? Looking for a flexible part-time role that fits around your studies? If so, come and join our award-winning Customer Care team to gain valuable real-world experience and uncover great opportunities for growth in your future career.
About Us:
We are an innovative and fast-growing company, with big ambitions to make busy people's lives easier. At ihateironing, we provide an on-demand laundry and dry cleaning collection and delivery service. With the tap of a button on our app, someone arrives at your doorstep, takes away your laundry, and delivers it back beautifully cleaned and ironed the next day.
Customer care is at the heart of what we do, and your role will be an integral part of ensuring the ihateironing experience is consistently excellent. You’ll support our customers, drivers, and dry cleaning partners to troubleshoot and resolve any issues that arise.
What We’re Looking For:
* A genuine passion for providing top-notch customer service
* Strong communication skills with attention to detail
* Ability to multitask and manage time effectively
* Reliability and a strong team player mindset
* Problem-solving skills and the ability to think on your feet
* Flexibility to work weekends and possibly one weeknight
The Role:
* Contracted Hours: 16 hours per week (Primarily Saturdays, sometimes Sundays and one weeknight)
* Hourly Rate: £13.50 per hour
* Location: To be confirmed (remote or Bournemouth office)
* Training: 3 weeks of in-person training in Bournemouth (4:30pm - 8:30pm), delivered by our Customer Care Manager, Callum
* Start Date: Training dates to be confirmed
Key Responsibilities:
* Handling customer enquiries and providing exceptional support
* Liaising with drivers and dry cleaners to ensure smooth service
* Troubleshooting issues and resolving them efficiently
* Managing multiple customer queries at once and thinking on your feet
What’s In It for You:
* Hands-on training with real-world experience in customer care
* Opportunity to work for a dynamic and growing company
* Flexible hours that fit around your studies
* A friendly and supportive team environment
Ready to gain valuable experience and be part of a team that’s redefining laundry and dry cleaning services? Apply today!
Job Type: Part-time
Pay: £13.50 per hour
Expected hours: 16 per week
Schedule:
* Flexitime
* Weekend availability
Work Location: In person
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