People Services Co-Ordinator
Proud to deliver high quality products and develop a high-quality career.
Highly competitive rewards package including Group Pension
Excellent career progression prospects across the Bakkavor group
25 Days Holiday
8:30am - 5pm
12 Months Fixed Term Contract
Hybrid
Spalding
Why join us?
We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more.
About the role.
To provide high quality, consistent and compliant advice, support and resolution to all tier two customer requests for assistance to the People Hub. Ensuring that all responses delivered are within agreed parameters in order to maximise customer efficiency, effectiveness, and confidence.
Role Accountabilities
Provide transactional and advisory support for tier 2 activities, and ensure that all relevant c olleague documentation, paperwork and systems are completed in accordance with Standard Operating Procedures (SOPs), agreed service
Levels, company policy, procedures and employment legislation.
When necessary, liaise with colleagues in other areas of MyHR Services, Centre of Expertise or HR Business Units to resolve issues and provide service as appropriate, attempting to resolve matters first time, as opposed to simply handing-off. Ensure the correct escalation of queries to subject matter experts in these areas.
Provide proactive assistance and support to colleagues to ensure that requests are effectively managed, that workload is fairly shared and that bottlenecks within the team are avoided.
Responsibility for HR processes including but not limited to: Job / Contractual changes, Leavers, Employee Benefits and recognition, Family Friendly
Ensure that relevant records and systems are maintained and that all employee data is entered into MyHR in real time and any other associated systems in a timely, accurate and consistent manner that meets the need of the business and audit requirements
Be an active member of the team developing MyHR Employee Services by feeding back and contributing to the improvement of the efficiency and effectiveness of the service, including making recommendations for new ideas and ways of working.
Helping to maintain a bank of frequently asked questions to help standardise the quality of responses to generic queries.
Maintain a working knowledge of HR policies and procedures.
Encourage self-service, wherever possible, and sign -post customers to policies, procedures and supporting resources including Line Manager toolkits, Process Maps and Behavioural Guides. Be a subject matter expert on the HR Sharepoint pages, supporting managers to find documents that they need.
Ensure a high level of confidentiality is maintained in all aspects of work.
Point of escalation for Customer Experience Co-ordinators and People Administrators for resolution of employee lifecycle issues, including troubleshooting, investigating and advice.
Process all relevant MYHR workflow requests daily in accordance with agreed SLAs.
Be a subject matter expert on the HR MYHR queries and provide coaching to managers to encourage the use of Managers Self Service and Employee Central and signpost to the information that they need.
Be actively Involved in internal projects to improve efficiencies and support wider business objectives.
Keep abreast of changes in employment law and the changing landscape of the business and recommend changes to the SOPs for your area of responsibility. About You
Min 4 GCSE's with Maths and English minimum of C / 4 or equivalent
Proven experience of providing administrative support within a busy office environment
Experience, understanding and competent in the use of the Microsoft suite of products including
outlook, word, excel and powerpoint.
Accuracy/thoroughness, attention to detail and the ability to identify errors and/or omissions
Clear and articulate communicator
Proactive, organised, and sound analytical/problem solving skills
Flexibility in approach and thinking
Ability to handle confidential information discretely, professionally and appropriately
Remain calm and ability to work under pressure
Delivery focus and willingness to "go the extra mile".
A willingness to embrace new HR technologies and changing processes.
Strong team working skills focusing on sharing best practice and supporting colleague
Nice to have:
Experience of providing advice on a range of HR issues
Customer Service Qualification Level 2
CIPD Level 3 Qualification
What you'll receive.
As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits and wellbeing offerings that are important to you
You'll enjoy:
Life Assurance (1 x salary)
25 days holiday plus 8 bank holidays as standard (may vary by role)
Private medical insurance (after 5 years' service)
Staff Shop
Stakeholder Pension Scheme
Discount & cashback platform
Personal Accident Insurance
Free health check
Employee Assistance Programme
A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
Salary sacrifice car lease scheme
Free independent mortgage advice
Discounted tutoring for children
Access to financial learning tools and affordable loans via your salary
Free car parking - Site dependant
We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team!
Find out more and apply.
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