The Account Executive is responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management, identifying areas for innovation and investment to assist with growth.
Key Responsibilities:
Sales
* Help to achieve growth in all areas of BCS Group and ensure sales targets are monitored and achieved
* Support a customer portfolio of customers to help build strong and lasting relationships
* Pro-actively call customers as and when required
* Enter sales orders
* Prepare quotations and follow up the outcome
* Liaise with suppliers to obtain supported prices and special non-stock products
Business Development
* Help identify any new sales opportunities
* Work closely with Account Managers to ensure the right customers are being targeted with offers, promotions, clearances and special offers
* Ensure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer service
* Monitor competition from a sales perspective and ensure that all information is shared
Customer Relationship Management
* Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities
* Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers
Reports & Administration
* Identify any customer opportunities which will contribute towards the board report
* Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group
* Complete own administration requirements in a timely fashion
Key Measures & Targets:
* Sales targets
* New business
* Customer retention
* Customer satisfaction
Key Relationships:
* Head of Signs and Supplies
* Sales Manager
* Internal Sales Team
* Key Clients
* Key Suppliers
* Accounts Team
Person Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
* Experience and in-depth knowledge and understanding of working with customers
* Strong verbal and written communication skills
* Good time management and planning skills
* Ability to prioritise workload and meet deadlines
* IT skills, CRM
* Team player
Desirable
* Experience working in the construction, distribution, or traffic management industry
Benefits:
As well as offering a competitive salary, remuneration for this role includes flexible benefits, which provide a range of guaranteed benefits including but not limited to:
* 5% Company pension contribution
* Life Assurance at 2 x notional salary
* Single person's private medical cover
* Permanent Health Cover
* Company car / or car allowance (Dependent on position)
* Career Development and ongoing training
* Staff Referral Scheme
* 25 days annual leave with additional loyalty days (Full-Time equivalent)
* Volunteering Scheme
* Environmental and Social Value initiatives
#J-18808-Ljbffr