SC Clearance requirements!
4 days office | 1 day WFH
Are you looking for a new opportunity in business support?
An exciting opportunity to work for one of the world’s leading travel management companies with an established UK base operating from Bradford city center.
You will be joining a small team of business coordinators to manage both internal and external customers via email and telephone enquiries.
This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role.
The company
My client operates across 4 continents and is a global player in travel management software with over 30 years industry experience.
The company culture includes collaboration and opportunities to grow, with a learning and development package to support employees in their personal development.
A strong customer-focused and market-leading business with continued year-on-year growth across the UK and internationally.
Key requirements of the role include:
1. At least 12 months experience working in a similar customer or technical support role, delivering exceptional customer service to both internal and external customers over email and telephone communication.
2. You will be responsible for client queries such as technical and system issues including any change requests, whilst supporting the Client Services team and liaising with key internal stakeholders.
3. You will be required to work closely with the Client Managers to respond to, own, and resolve customer queries within agreed time scales.
4. Strong troubleshooting knowledge of client queries in relation to system-related technical and operational issues.
5. Ideally suited for someone with experience managing online bookings, customer invoicing, engagement, and general client account management.
6. Professional and customer-focused approach to dealing with client calls and technical queries, agreeing to set timescales for resolutions and ensuring relevant information is gathered, providing regular updates on the issues raised.
7. A flexible approach to working hours to ensure a customer-first approach; requires 4 days working in the Bradford office with 1 day working from home.
8. Someone from a Business Travel or technical support background, ideally experienced with Sabre GDS or a similar system (highly desirable).
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