Telephony Contact Centre Technician - Contract Vacancy
Rate: £120-£130 p/d
Contract Length: 3 Months (Potential for extension)
Working Location: Oxford (Full-Time) - Hybrid working available
Start date: Asap
My client has a requirement for an eager-to-learn telephony contact centre technician on a 3-month contract to start asap. The client is a managed service provider that supports clients with their networks and telecoms.
The client has had internal team restructure and requires a Telephony contact centre technician to support their top End Clients.
Responsibilities:
* Experience in 1st line technical support/ customer support experience via phone and email, resolving customer queries in a timely and efficient manner.
* 1-2 years' experience needed
* Previous experience B2B enviornment
* Understanding of MSPs and the telecoms industry.
* CCaaS experience
* Ticketing systems experience (Service Now, Zendesk, ConnectWise, JIRA etc)
* Liaise with other teams and departments to ensure timely resolution of incidents and requests.
Technical Skills:
* Cloud tech
* CCaaS (Contact Centre)
* 8x8
* Gamma
* Microsoft Teams
* Dynamics 365
* ServiceNow
* Salesforce
If your interested in the position please apply with your CV.
In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
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