Job summary An exciting opportunity has arisen to join a new team operating in the community across the London Borough of Brent. We are seeking an experienced outreach practitioner to support a multidisciplinary team to help engage with the homeless population who struggle with mental health issues within the borough of Brent. The team uses holistic assertive outreach techniques to support service users to access mental health services and to secure long-term accommodation. Main duties of the job This role is situated within a new team that targets rough sleepers who are isolated and are experiencing high levels of distress. This team will support by providing a reconnection service for those service users with no housing, health, or social links to re-establish links with family/support networks, working closely with third sector reconnection services, as well as foreign embassies to facilitate timely repatriation. The post holder will use their specialist foundation knowledge and skills in rough sleepers to support assessment, care planning, implementing and evaluating the case and treatment of clients. About us We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. We can offer; Working within a dynamic team with visibility of the Senior Management Team (Service Manager & Borough Director) A range of staff benefits including "kids pass", range of salary sacrifices schemes (inc for electronic goods and 30% savings on a car), interest free loans and more Award-winning Staff Networks that have thousands of members and exciting events. Career mapping and development programmes. Support and guidance with your Nurse revalidation. Opportunity to shadow senior Leaders Hidden Gem & annual award ceremonies. The Team serves the population of Brent, a diverse and vibrant borough. It is an established team with a friendly, supportive culture. There is a visible, supportive management team and a strong emphasis on training and professional development opportunities. Brent is a place of contrast, a destination for thousands of British and international visitors every year. Home of the iconic Wembley Stadium, the world famous Wembley Arena, the new London Designer Outlet & the spectacular Swaminarayan Hindu Temple, it provides a stage for cultural, sporting & religious events of national and international importance. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year p.a inc HCAS (pro rata if P/T) Contract Fixed term Duration 12 months Working pattern Full-time Reference number 333-J-BR-0668-B Job locations Brent Civic Centre Engineers Way Wembley HA9 0FJ Job description Job responsibilities Main Responsibilities: Team To work as a member of the multidisciplinary team which provides a range of specialist services to rough sleepers attending the service/unit. To support the Rough Sleepers Mental Health Practitioners with data entry and administrative work, ensuring clinical records are updated. To ensure an understanding and implementation of clinical governance. To ensuring that all work is performed in accordance with Trust policies and procedures, including the Serious Incident policy. To ensure concerns are raised and escalated appropriately and outreach worker is able to link in with main teams where needed to seek guidance/hand over. To be familiar with all legislation and policies that relate to the team and apply correctly in practice. This will include all housing legislation and government homelessness initiatives in addition to national and local mental health policies and directives. Communication/Liaison: To undertake planned, regular contact sessions at specific agencies e.g. Day Centres, Hostels To participate in multi-disciplinary meetings To develop close links with Primary Care Services, Voluntary Agencies, Temporary Housing Services, and other stakeholders. To liaise and communicate clinical information with partner agencies on shared care clients To contribute to the promotion of Team cohesiveness, multidisciplinary working and at all times work collaboratively with colleagues in all parts of the Trust to achieve healthy and effective communication. To participate in a range of partnership arrangements both internal and external to the service/unit while remaining within the boundaries of good practice. Admininstration / Data To maintain accurate and up to date documentation of all service clients records, ensuring the confidentiality of such records of information are in line with the Data Protection Act and Information Sharing Protocol To adhere to all Rough Sleepers service data recording policies To be responsible for ensuring monthly contract and other data reporting activities are submitted within agreed timescales To ensure that all local service administration systems are followed To ensure that client information is entered in the service database system and to ensure activity input to clinical system is accurate and timely To demonstrate responsible time management To undertake joint project work with other team members and to co-ordinate this if required, including scheduling meetings and minute-taking. To produce regular reports and statistics for monitoring and evaluation purposes. Personal/Professional Development and Training: To be directly accountable for own practice and to operate in line with the relevant code of professional conduct in relation to policies on direct client care. To undertake Operational Supervision in accordance with local line management arrangements and to undertake Professional/Clinical Supervision as stated in the CNWL Supervision Policy, in relation to own clinical work and professional development plan. To complete the CNWL annual appraisal/review process and personal development plans/objectives identifying own training needs To participate in training initiatives as required both within the Sector and the wider professional community. To have a clear understanding of the National Service Framework Models of Care, its application and implementation in the case management of own key working clients Job description Job responsibilities Main Responsibilities: Team To work as a member of the multidisciplinary team which provides a range of specialist services to rough sleepers attending the service/unit. To support the Rough Sleepers Mental Health Practitioners with data entry and administrative work, ensuring clinical records are updated. To ensure an understanding and implementation of clinical governance. To ensuring that all work is performed in accordance with Trust policies and procedures, including the Serious Incident policy. To ensure concerns are raised and escalated appropriately and outreach worker is able to link in with main teams where needed to seek guidance/hand over. To be familiar with all legislation and policies that relate to the team and apply correctly in practice. This will include all housing legislation and government homelessness initiatives in addition to national and local mental health policies and directives. Communication/Liaison: To undertake planned, regular contact sessions at specific agencies e.g. Day Centres, Hostels To participate in multi-disciplinary meetings To develop close links with Primary Care Services, Voluntary Agencies, Temporary Housing Services, and other stakeholders. To liaise and communicate clinical information with partner agencies on shared care clients To contribute to the promotion of Team cohesiveness, multidisciplinary working and at all times work collaboratively with colleagues in all parts of the Trust to achieve healthy and effective communication. To participate in a range of partnership arrangements both internal and external to the service/unit while remaining within the boundaries of good practice. Admininstration / Data To maintain accurate and up to date documentation of all service clients records, ensuring the confidentiality of such records of information are in line with the Data Protection Act and Information Sharing Protocol To adhere to all Rough Sleepers service data recording policies To be responsible for ensuring monthly contract and other data reporting activities are submitted within agreed timescales To ensure that all local service administration systems are followed To ensure that client information is entered in the service database system and to ensure activity input to clinical system is accurate and timely To demonstrate responsible time management To undertake joint project work with other team members and to co-ordinate this if required, including scheduling meetings and minute-taking. To produce regular reports and statistics for monitoring and evaluation purposes. Personal/Professional Development and Training: To be directly accountable for own practice and to operate in line with the relevant code of professional conduct in relation to policies on direct client care. To undertake Operational Supervision in accordance with local line management arrangements and to undertake Professional/Clinical Supervision as stated in the CNWL Supervision Policy, in relation to own clinical work and professional development plan. To complete the CNWL annual appraisal/review process and personal development plans/objectives identifying own training needs To participate in training initiatives as required both within the Sector and the wider professional community. To have a clear understanding of the National Service Framework Models of Care, its application and implementation in the case management of own key working clients Person Specification Training and Qualifications Essential Educated to diploma level or NVQ level 4 in health and social care. Desirable Degree Post registration substance misuse qualifications Motivational Interviewing/Relapse management training Harm reduction training Experience Essential Evidence of personal and professional development in Rough Sleepers settings Ability to treat patients with respect and dignity. Maintain patient confidentiality Demonstrates the ability to manage work under pressure. Desirable Previous experience within an NHS or local authority setting. Data Processing and analysis Audit Skills & Knowledge Essential Demonstrated ability to work within and show understanding of equal opportunities Knowledge of Mental Health Services Proficient in Microsoft Software. Committed to personal/professional development Dependable and a sense of responsibility Flexible approach to work Excellent organisational skills. Excellent communication skills - both written and verbal. Ability to work within a Multidisciplinary Team. Ability to work autonomously using own initiative. Ability to plan and prioritise workload. Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks (ie transcribing complicated medical or psychological court reports) Understanding of national and local pathways to access Mental Health support. Desirable Understanding of health & safety issues Understanding of the Data Protection Act and Issues around Confidentiality. Understanding of the Mental Health Act Problem solving skills, stress management skills & conflict resolution skills Other Essential Motivated to provide the highest standard in a changing service Awareness of Health & Safety issues. Willingness to undertake further training relevant to clinical area. Able to recognise signs of stress in self. Person Specification Training and Qualifications Essential Educated to diploma level or NVQ level 4 in health and social care. Desirable Degree Post registration substance misuse qualifications Motivational Interviewing/Relapse management training Harm reduction training Experience Essential Evidence of personal and professional development in Rough Sleepers settings Ability to treat patients with respect and dignity. Maintain patient confidentiality Demonstrates the ability to manage work under pressure. Desirable Previous experience within an NHS or local authority setting. Data Processing and analysis Audit Skills & Knowledge Essential Demonstrated ability to work within and show understanding of equal opportunities Knowledge of Mental Health Services Proficient in Microsoft Software. Committed to personal/professional development Dependable and a sense of responsibility Flexible approach to work Excellent organisational skills. Excellent communication skills - both written and verbal. Ability to work within a Multidisciplinary Team. Ability to work autonomously using own initiative. Ability to plan and prioritise workload. Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks (ie transcribing complicated medical or psychological court reports) Understanding of national and local pathways to access Mental Health support. Desirable Understanding of health & safety issues Understanding of the Data Protection Act and Issues around Confidentiality. Understanding of the Mental Health Act Problem solving skills, stress management skills & conflict resolution skills Other Essential Motivated to provide the highest standard in a changing service Awareness of Health & Safety issues. Willingness to undertake further training relevant to clinical area. Able to recognise signs of stress in self. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Central and North West London NHS Foundation Trust Address Brent Civic Centre Engineers Way Wembley HA9 0FJ Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)