Regional Customer Account Manager – Aviation (EMEA)
My client is seeking a Regional Customer Account Manager to oversee customer interactions and support for engine maintenance services across Europe, the Middle East, and Africa (EMEA). This role ensures smooth after-sales operations, fosters strong client relationships, and optimizes service processes.
Key Responsibilities:
* Act as the main point of contact for clients during engine repair and maintenance procedures.
* Develop and implement service plans that deliver high-quality support while controlling costs.
* Establish and nurture strong connections with customers, addressing their concerns effectively.
* Manage the balance between operational efficiency, customer expectations, and business profitability.
* Provide frequent updates on project status, including technical reports, cost breakdowns, invoices, and shipping details.
* Offer commercial and technical insights to align service delivery with both business and customer requirements.
* Organize meetings and documentation exchanges between clients and service centers.
* Ensure that all contractual obligations and customer specifications are met.
* Oversee financial aspects, including project margins, revenue generation, and customer satisfaction ratings.
* Take a proactive approach to managing customer accounts, including overseeing payments and credit arrangements.
* Collaborate closely with other departments to maintain existing contracts and explore new business opportunities.
* Represent the company during customer visits and industry events.
Qualifications & Skills:
* At least five years of experience in customer account management within the aviation sector, preferably with aircraft gas turbine expertise.
* Strong background in commercial dealings and contract negotiations.
* A technical foundation in engineering or aircraft maintenance is beneficial.
* Exceptional communication skills with the ability to build and sustain professional relationships.
* Capable of adapting to fast-changing environments while maintaining a positive approach.
* Willingness to travel throughout the EMEA region as needed.