Primary Care Networks (PCN) are a group of local General Practice surgeries working in collaboration with one another to provide services to its local communities and patient groups. K2 Healthcare is responsible for 2 PCNs across 2 Localities (16 General Practices) and providing services to approximately 135,000 patients across these networks. The Personalised Care roles (Social Prescribing Link Workers, Health & Wellbeing Coaches and Care Coordinators) play an important part in providing extra time, capacity, and expertise to support patients to be actively involved in managing their health and to make choices that are right for them. Working to the What Matters To Me model, personalised care delivered is focused on the strengths and needs of the individual. The successful candidate will be responsible for the day-to-day supervision and support of Social Prescribing Link Workers and Health & Wellbeing Coaches within the PCN; evolving and developing business as usual processes and working with the Neighbourhood Team Lead to develop new initiatives to optimise the care options available for the PCN patients and communities. A first line of contact and guidance for site leads on the introduction and induction of new personalised care roles into the PCN. DUTIES & AREAS OF RESPONSIBILITY Key Responsibilities Supervision and daily line management of Social Prescribing Link Workers and Health & Wellbeing Coaches; being a first point of contact or escalation for the team. Develop appropriate induction plans for new members of the team; identify training requirements of existing team members. Undertake regular supervision meetings with team members, undertaking case reviews and discussions around best practice. Encourage development of team through overseeing regular peer support sessions. Through feedback, support practices with developing processes to utilise personalised care team members roles to reduce capacity demands. Working with practice sites to establish and maintain appropriate referral processes. Working with local management teams coordinate and support the deployment of the team within the PCN member practices. Monitor Social Prescribing Link Workers and Health & Wellbeing Coaches outputs using appropriate health and wellbeing scoring matrices. To manage and support patients through the personalised care model in the role of either a Social Prescribing Link Worker, or Health and Wellbeing Coach. Communications and Key Working Relationships Create and maintain constructive relationships with a range of stakeholders, internally and externally including health, voluntary, social, financial and education sectors. Work collectively with local partners and agencies; maintain database and oversight of available services to ensure a sustainable offering for patients. Attend local and national personalised care meetings to provide feedback on local roles and have an understanding of national initiatives. Participate and engage with stakeholders across the PCN, providing input and guidance to neighbourhood initiatives where applicable. Liaise, communicate effectively, and collaborate with member practices within the PCNs to ensure smooth running of Personalised Care Teams and their outputs. Communicate effectively with outside agencies sharing appropriate, relevant information to support best practice for ongoing patient care. Knowledge and Skills Post holder must have a strong understanding of the Personalised Care roles, Social Prescribing Link Workers, Health and Wellbeing Coaches. Knowledgeable in Safeguarding interventions and awareness of the Mental Health Capacity Act. Excellent understanding and knowledge of person-centred approaches in health and social care in general practice. Good understanding of handling patient information and the importance of maintaining confidentiality. Experience in providing supervision Strong administrative skills and competencies to fulfil tasks requirements such as reporting and interpreting data for quality and service improvements. IT literate with confidence in using GP systems and Microsoft office packages such as word, excel and Outlook. (SOCIAL RX Desirable) Other Be willing to undertake frequent travel to various locations across South West Lincolnshire to carry out duties of the post as required. To safeguard the health, well-being, and safety of the patients we work with, some of whom maybe classed as vulnerable people or adults at risk. In the event of a risk to a Patient becoming apparent or if concerns arise about a vulnerable persons welfare, to immediately report these concerns in line with the appropriate policy and procedure NB. in addition to these responsibilities, employees are required to carry out such other duties as may be reasonably required. K2 Healthcare reserves the right to vary this job description from time to time in line with business needs.