Do you believe great design is the key to unlocking seamless, user-focused solutions?
Can you bring together a diverse community of designers, ensuring that innovation and empathy guide every project?
Join us and lead the way in embedding world-class, user-centred design practices across our organisation and client engagements!
Role overview:
esynergy are seeking a Head of UCD to shape and elevate our user-centred design discipline. In this role, youll define a compelling design vision, inspire a thriving design community, and ensure that every engagement meets the highest standards of usability, accessibility, and innovation. By driving continuous improvement, fostering an inclusive environment, and aligning design strategy with broader business objectives, youll ensure our solutions consistently delight users and deliver measurable impact.
Responsibilities:
Set and execute a UCD strategyaligning design direction with organisational goals, client needs, and industry best practices.
Champion design excellenceoverseeing design reviews, user testing, and quality assurance to ensure every solution is both user-friendly and outcome-driven.
Embed robust governanceestablishing frameworks, standards, and processes that maintain consistency, scalability, and compliance with accessibility standards.
Engage stakeholderscollaborating with leadership, clients, and external partners to advocate for user-centred design principles and influence strategic decisions.
Deliver impactful resultsmeasuring the success of design initiatives, optimising performance, and ensuring our teams consistently meet and exceed client expectations.
Requirements:
Demonstrable experience leading a user-centred design functionsetting strategic
direction, building communities, and championing best-in-class design principles.
Deep understanding of usability, accessibility, and inclusive design, with a track record of delivering transformative, user-focused solutions.
Exceptional communication skillsable to engage stakeholders, represent design
perspectives to clients, and influence decision-makers at all levels.
Passion for continuous improvementstaying current with emerging design tools, methods, and technologies, and applying them to push boundaries and raise the bar