Location: Whitburn Partnership Centre East Main Street Whitburn, EH47 8ES
Job Type: Part-Time
Salary: £26,447 - £28,418 per year pro rata
Job Description:
The post holder will work as a member of a customer focused team and will be responsible for delivering a range of tasks and services in our Customer Information Service, Libraries, Community Centres and Partnership Centres. These tasks include:
1. Providing advice and information on a range of general and complex customer enquiries (e.g., council tax, housing and homelessness, waste management, concessionary travel applications, issue and receive council forms/paperwork).
2. Making referrals on behalf of customers to internal and partner services and organisations.
3. Carrying out a wide range of tasks within our libraries including processing and shelving book stock, data and information management, creating displays.
4. Planning, promoting and hosting reading initiatives and customer events (e.g., Bookbug, author visits).
5. Building and maintaining links and relationships with community groups, schools and organisations.
6. Providing basic IT support to customers.
7. Reception duties.
8. Managing room booking enquiries/applications.
Experience And Qualifications:
Essential:
* A good general level of education to Standard Grade level.
* Strong customer focus.
* Communication skills.
* ICT skills.
* Basic numeracy and payment handling skills.
* Organisational skills.
* Ability to work both autonomously, creatively and flexibly and to work well as part of a wider team.
* Ability to contribute and adapt to change in a pro-active way.
* Will be required to be PVG checked.
Desirable:
* Customer care qualification or equivalent.
* ECDL or PC Passport or equivalent.
* Knowledge and interest in books and resources.
* Negotiation and advocacy skills.
* Supervisory experience.
Other Essential Information:
Enhanced Disclosure Scotland check required or Registration with Scottish Social Services Council (SSSC) required.
Application Process:
Apply via myjobscotland using the link provided.
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