Urgent Care Assistant - Keynsham (Part-time, out of hours, overnight shifts)
As a result of continued growth, Medvivo is seeking to recruit an Urgent Care Assistant to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon, and Bath and North East Somerset.
Medvivo operates a 24/7 service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.
Medvivo currently has bases in Chippenham, Keynsham, Salisbury, and Swindon. Depending on location, the Out of Hours bases operate the following hours:
* Monday - Friday 18:15/18:30 - 23:00 (Evenings)
* Monday - Friday 23:00 - 08:00 (Overnights)
* Saturday - Monday 08:00 - 08:00 (Encompassing Days/Evenings and Overnight Shifts)
Please note that overnight working will be required as part of this role and will make up part of the required working rota.
The Role:
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.
Your key duties will include:
Driving
* Driving Clinicians to the patient's home in a safe and legal manner - adhering to current driving regulations.
* Performing basic vehicle checks at the beginning and end of shifts - ensuring they are roadworthy, fuelled, and fully equipped.
* Accurate recording of all medications and consumables used while on shift.
Base
* Being the first point of contact for the patient or carer/relative in our designated Treatment Centres.
* Supporting Clinicians while you are on shift.
* Communicating with patients both in person and via the telephone (comfort & welfare checks).
* Ensuring the Treatment Centre is kept clean and tidy.
Medication and Stock Management
* Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
* Replenishing car stock at the end of your shift.
* Understanding stock rotation and expiry dates on weekly delivery of medications and consumables.
*Full Training will be provided*
The Urgent Care Assistant role is varied in nature. The successful candidate will be expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview.
About You
As someone who is well organized, hardworking, and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
You will be required to:
* Confidently interact with patients, relatives, and carers.
* Demonstrate compassion and respect.
* Possess excellent attention to detail.
* Have strong administration skills.
* Be personable, engaging, and reassuring.
* Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Please note a full UK Driving License is essential for this role and you should possess a good level of driving experience.
What we offer:
* A base rate of £11.95/hr + evening and weekend enhancements of up to £16.13/hr (dependent on shift times).
* Discretionary staff bonus scheme.
* Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
* Company Pension Scheme.
* Simply Health cash plan membership.
* Life Assurance.
* Free staff parking.
About Us
Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon, and Wiltshire.
Medvivo has been part of the HealthHero group since 2020 and is the group's NHS service provider. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare.
We're proud to be recognized as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture.
Apply:
If you would like to make a difference and think this is the role for you, we would love to hear from you.
Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team at UC-Recruitment@healthhero.com.
Closing Date: Friday 14th March 2025 (5pm)
Additional Information
Please note that the successful applicant will need an Enhanced DBS which will be provided by Medvivo upon confirmation of appointment.
Medvivo reserves the right to close this job in the event we receive a sufficient number of applications.
Equality, Inclusivity and Diversity
In line with Medvivo's commitment to Equality, Inclusivity, and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds.
Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on UC-Recruitment@healthhero.com.
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
* Please note that we are unable to offer a sponsor licence to candidates who require sponsorship from their employer.
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