Security Engineering Supervisor
An opportunity has become available to join one of the nation's leading commercial fire and security organisations based in St Albans. This organisation is looking for someone that shows an aptitude for learning new skills, shows a keen interest in the industry, and is looking to excel in this role.
About the role
The role is responsible for supervising and supporting the day-to-day onsite and technical operations of our security department focused on servicing and reactive calls. This includes the development of our current engineering team from both a technical and personal level. You will be supporting the Engineering Manager to ensure we efficiently and effectively deliver our fire and security solutions.
Duties & Responsibilities
1. Engineering Leadership: Successfully supervise and lead your team of engineers. Monitor performance utilizing KPIs to ensure the team is as effective and efficient as possible. Put training and development plans in place to discuss with the Engineering Manager to help drive technical and personal growth within the team.
2. Technical Management: Provide a high level of technical support both to your engineering team as well as the wider business when asked. Ensure compliance with relevant industry standards and regulations.
3. Onsite Support & Customer Relationships: Be available to support onsite with service-related issues relevant to your team and technical skillset. Look to resolve high-level technical issues ensuring we are providing unrivalled customer experience.
4. Dispute Resolution & Communication: Be proactive when dealing with customer disputes from a technical and relationship point of view. Clearly communicate updates to all stakeholders related to the dispute until it is resolved and our customer is happy with the outcome.
5. Resource Management Support: Support the Customer Success Team who schedule the engineering team's workload with resource allocation. Use your knowledge of the team's skillset and requirements of the job to assist with efficient utilization of engineering capacity.
6. Quality Assurance: Establish and ensure a high level of quality control procedures and standards to implement within the team. Conduct regular inspections and audits of engineering works to ensure these standards are met. Implement corrective actions to address any non-conformities.
7. Safety & Compliance: Ensure that all your engineering team comply with health & safety regulations and promote a culture of safe working. Conduct risk assessments and implement safety measures where necessary.
8. Collaboration: Collaborate with other engineering supervisors to ensure we have aligned engineering practices to maintain consistency across departments. Represent your engineering team in senior leadership meetings and provide technical expertise where required.
9. Documentation & Reporting: Maintain accurate records of engineering activities such as training and performance data. Support the management team with regular reporting on your team's performance.
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