Customer Service Team Lead x2 £32,000 - £34,000 - pro rata 6-month FTC London - Remote A leading IT Consultancy is looking to recruit Customer service team lead to support a key end client. This is a fully remote position, but you will need to complete a 2-week training course at the end client based in London (Stratford) As team leader you will need to; · Performance Metrics - Lead team to deliver against key goals and performance metrics · Regular Check-ins to provide support and gather feedback · Work-flow allocation · Integrate into Management team You will · Handle in-bound and out-bound calls, responding to customer complaints · Updating customer information in the company database · Providing information about new and existing products and services · Tracking and processing new orders and refunds