Job summary We are looking for an experienced Digital Operations Manager to lead and build a team capable of reporting and managing the digital needs of Aspiro Healthcare. We are looking for someone exceptional to lead a team delivering both digital operational support and board level reporting who always has an eye on what is new in the primary care field. What are we looking for in the Digital Operations Manager? Degree or professional qualification in data, statistical analysis or significant experience working at this level. Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software. Understanding of the measurement of outcomes and producing data sets that enable interrogation of data. Producing reports suitable for board level. Quality improvement implementation experience. Excellent interpersonal communication skills, both written and verbal. Strong problem-solving abilities and the capability to offer solutions. Strong attention to detail and accuracy. Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines. Leadership abilities. Able to travel between surgeries if required. Ability to build effective relationships with managers and employees. Organised and efficient, willing to act on own initiative. Adaptability and resilience in a dynamic work environment. Commitment to continuous learning and professional development. Commercially minded. Main duties of the job The post holder will play a crucial role within the organisation and will be required to travel across the surgeries, to internally deliver high quality, dependable, digital services throughout the business, engaging in a range of duties including: Leading on digital improvement. Providing guidance and support to employees and management with digital contracts and suppliers. Develop effective relationships with managers within the organisation. Continually review and implement improvements in the digital systems and processes, as well as ensuring they are being adhered to. Leading on new digital initiatives. Be able to extract business data and develop user friendly reports to support the business with activity and performance targets. Problem solving, including lateral thinking to support business solutions. Lead contact for digital suppliers, internal users and the ICB. Rota Management. About us Aspiro Healthcare is a group of nine surgeries based across the Derbyshire and Northamptonshire area with approximately 180 employed members of staff. This is a full-time position with a competitive salary and benefits, as well as a friendly working environment. For the right candidate we are offering: A salary of £42,000 - £50,000 dependant on experience. NHS Pension. Family Friendly Benefits. Additional Holiday allowance (30 days Bank Holidays). Company events. Date posted 07 March 2025 Pay scheme Other Salary £42,000 to £50,000 a year dependant on experience Contract Permanent Working pattern Full-time, Flexible working Reference number A3283-25-0006 Job locations Hollybrook Medical Centre Hollybrook Way Littleover Derby DE23 3TX Woodsend Medical Centre School Place Corby Northamptonshire NN18 0QP Job description Job responsibilities Job Purpose The purpose of the Digital Operations Manager role is to serve as the main contact on all digital matters within the organisation, ensuring the effective utilisation of digital resources to drive operational excellence and enhance patient experience. This role will be responsible for implementing robust reporting systems, managing digital contracts, and optimising operational platforms to facilitate informed decision-making and continuous improvement across the organisation. By producing actionable data and fostering collaborative relationships with internal and external stakeholders, the Digital Operations Manager contributes to the achievement of strategic objectives, financial goals, and the delivery of high-quality healthcare services. The successful candidate will have experience in a fast-paced office environment, have good IT skills, experience in using clinical systems such as SystmOne, and will have demonstrable customer service skills. This is a new role and therefore it is expected that this job description will be further defined as the role evolves. Key Accountabilities: Lead, develop and implement reporting systems and process that provide the business with data to support operational and business decisions. To be the lead contact for all contracts with IT and digital service providers. To be the lead contact with the ICB in relation to all digital areas. To manage the organisations digital systems to ensure full use of their potential. Provide technical support and link with external IT support services. Manage all staff and resources allocated to the post holder. Contribute to ongoing continuous improvement plans. To ensure up to date knowledge in areas relevant to the post and to contribute to practice improvement with suggestions and forward-thinking views. Key Working Relationships Aspiro Partners. Aspiro Leadership Team. Senior Managers & Deputy Managers across Derby & Northampton. Clinical staff. Non-Clinical Staff. ICB & Derby City South PCN. External contracts including Virpac. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in our Health & Safety Policy and any related Health and Safety manuals or procedures. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Confidentiality Aspiro Healthcare are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients and staff is to be retained, all staff protect patient information and provide a confidential service. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Recognise peoples needs for alternative methods of communication and respond accordingly. Job Description Reviews This job description is intended to provide an outline of the key tasks and responsibilities only and lists above are non-exhaustive. There may be other duties required of the post holder commensurate with their position.This description will be open to regular review and may be amended in the light of developing or changing operations, or as part of an individual performance review process.All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the business. Job description Job responsibilities Job Purpose The purpose of the Digital Operations Manager role is to serve as the main contact on all digital matters within the organisation, ensuring the effective utilisation of digital resources to drive operational excellence and enhance patient experience. This role will be responsible for implementing robust reporting systems, managing digital contracts, and optimising operational platforms to facilitate informed decision-making and continuous improvement across the organisation. By producing actionable data and fostering collaborative relationships with internal and external stakeholders, the Digital Operations Manager contributes to the achievement of strategic objectives, financial goals, and the delivery of high-quality healthcare services. The successful candidate will have experience in a fast-paced office environment, have good IT skills, experience in using clinical systems such as SystmOne, and will have demonstrable customer service skills. This is a new role and therefore it is expected that this job description will be further defined as the role evolves. Key Accountabilities: Lead, develop and implement reporting systems and process that provide the business with data to support operational and business decisions. To be the lead contact for all contracts with IT and digital service providers. To be the lead contact with the ICB in relation to all digital areas. To manage the organisations digital systems to ensure full use of their potential. Provide technical support and link with external IT support services. Manage all staff and resources allocated to the post holder. Contribute to ongoing continuous improvement plans. To ensure up to date knowledge in areas relevant to the post and to contribute to practice improvement with suggestions and forward-thinking views. Key Working Relationships Aspiro Partners. Aspiro Leadership Team. Senior Managers & Deputy Managers across Derby & Northampton. Clinical staff. Non-Clinical Staff. ICB & Derby City South PCN. External contracts including Virpac. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in our Health & Safety Policy and any related Health and Safety manuals or procedures. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Confidentiality Aspiro Healthcare are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients and staff is to be retained, all staff protect patient information and provide a confidential service. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Recognise peoples needs for alternative methods of communication and respond accordingly. Job Description Reviews This job description is intended to provide an outline of the key tasks and responsibilities only and lists above are non-exhaustive. There may be other duties required of the post holder commensurate with their position.This description will be open to regular review and may be amended in the light of developing or changing operations, or as part of an individual performance review process.All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the business. Person Specification Qualifications Essential Degree level education or significant experience of working at this level. Desirable Degree or professional qualification in data, statistical analysis or equivalent. Skills Required Essential Excellent interpersonal communication skills, both written and verbal. Strong problem-solving abilities and the capability to offer solutions. Strong attention to detail and accuracy. Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines. Experience of managing and building a team. Leadership abilities. Experience Essential Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software. Understanding of the measurement of outcomes and producing data sets that enable interrogation of data. Producing reports suitable for board level. Quality improvement implementation experience. Desirable Previous experience of data reporting in healthcare. SystmOne experience. Personal Qualities Essential Able to travel between surgeries if required. Ability to build effective relationships with managers and employees. Organised and efficient. Willing to act on own initiative. Excellent attention to detail. Adaptability and resilience in a dynamic work environment. Commitment to continuous learning and professional development. Commercially minded. Person Specification Qualifications Essential Degree level education or significant experience of working at this level. Desirable Degree or professional qualification in data, statistical analysis or equivalent. Skills Required Essential Excellent interpersonal communication skills, both written and verbal. Strong problem-solving abilities and the capability to offer solutions. Strong attention to detail and accuracy. Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines. Experience of managing and building a team. Leadership abilities. Experience Essential Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software. Understanding of the measurement of outcomes and producing data sets that enable interrogation of data. Producing reports suitable for board level. Quality improvement implementation experience. Desirable Previous experience of data reporting in healthcare. SystmOne experience. Personal Qualities Essential Able to travel between surgeries if required. Ability to build effective relationships with managers and employees. Organised and efficient. Willing to act on own initiative. Excellent attention to detail. Adaptability and resilience in a dynamic work environment. Commitment to continuous learning and professional development. Commercially minded. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Aspiro Healthcare Address Hollybrook Medical Centre Hollybrook Way Littleover Derby DE23 3TX Employer's website https://www.hollybrookmedicalcentre.co.uk/ (Opens in a new tab)