Main area Receptionist - Main Atrium, Peterborough City Hospital
Grade Band 2
Contract Fixed term: 12 months (Or Secondment)
Hours Full time - 37.5 hours per week (A combination of three shift patterns: Early (06.30-14.30), Core (09.30-17.30), Late (13.00-21.00) and weekend working)
Job ref 176-C-6920985
Employer North West Anglia NHS Foundation Trust
Employer type NHS
Site Peterborough City Hospital
Town Peterborough
Salary £23,615 per annum
Salary period Yearly
Closing 30/01/2025 23:59
Receptionist - Peterborough
Band 2
Job overview
This is an exciting opportunity to join the established Patient Experience Team delivering exceptional customer service; acting as receptionist for patients, visitors and staff, based in the Main Atrium at Peterborough City Hospital. You will be working as part of a small team, and will already have excellent communication skills that will enable you to carry out your duties; to provide face to face assistance, advice and information whilst projecting a professional, helpful manner ensuring complete confidentiality at all times and to provide administrative support within the Patient Experience workstream.
37.5 hours/week - must be flexible and able to work on a rotational shift basis, including weekends and bank holidays
Main duties of the job
To act as Receptionist for patients, visitors and staff based in the Main Atrium Reception area at Peterborough City Hospital. To provide face to face assistance, advice and information whilst projecting a professional, helpful manner ensuring complete confidentiality at all times. To provide administrative support within the Patient Experience workstream.
Working for our organisation
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Please see attached detailed Job Description Person Specification for more information regarding this role.
Person specification
Education/Qualifications
* Educated to GCSE level standard including Maths and English
* NVQ Level 2 in Business and Administration or Customer Services
Experience
* Experience of using Microsoft Office software, including Outlook
* Experience of data entry on to computer systems
* Experience of dealing with customer queries, face to face or by telephone
* NHS experience
* Experience of using e-Track system
Skills/Ability & Knowledge
* Good keyboard, telephony and PC operation experience
* Ability to prioritise workloads
* Ability to multi-task
* Ability to problem solve and act on own initiative
Applications from job seekers who require a Skilled Worker visa to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications subject to the role being on the list of eligible occupations and the salary meets the going rate for the role.
It is vital that you provide full and accurate details of your current immigration status on the application form.
Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close earlier if it received a high number of applications.
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