In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world – to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller has become the guiding principle for TAG.
We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.
The Why
At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.
You will have a passion for the job you do, as well as a drive to want to do better – in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!
The What
As the IT Support Analyst, you will be responsible for responding to 1st level support incidents raised either by telephone or service desk system by the end-users and see them through to completion.
The ideal candidate will have good customer service, analytical and troubleshooting skills who has worked in a previous 1st line support role and is looking to further their career. Here are just some of the things you’ll be getting involved with:
1. Provide first level support for all desktop issues and executive/team support; advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates, and patching, etc.)
2. Deploy computers, laptops, printers, mobile phones etc. and the associated technology behind those devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.)
3. Provide users with mailboxes, licenses and permissions on both on-premises Active Directory/Azure AD and Office 365 and 8x8 unified comms solution
4. Maintain accurate documentation and designs of systems configurations, architecture, and network/operating procedures
5. Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required
6. On/Off boarding end-users following company policy and procedures
7. Maintaining company hardware and software assets
The How
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As the Supplier Relations Manager, there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn are equally important.
1. Degree in Computer Science or similar subject area; or equivalent combination of education and directly related experience
2. Minimum 6 to 12 months experience in a 1st line support role
3. Recent university graduate in Computer Science / Computing subject area.
4. Excellent verbal and written communication skills with an ability to build a rapport and trust with team members.
5. Experience supporting Windows 10 & Windows 11 OS
6. Experience in working in a fast-paced environment
7. Strong analytical & troubleshooting skills
8. Strong teamwork skills and attention to detail.
9. Able to work shift rotas and flexible hours to cover leave
The Where and When
This is a full-time role (35 hours per week) based in our London office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.
You will report into the IT Service Desk Manager, who is based in London. There are other regional teams based in the US and APAC that you may work closely with, too.
The Important Bit
As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:
1. Competitive salary DOE
2. Enhanced employer pension contributions
3. Service-based holiday entitlement
4. We are also committed to offering an equal opportunity for all employees and applicants
How to Apply
We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to sean.obrien@tag-group.com.
And before you press send, please make sure you’re eligible to work in the UK!
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