Job summary Hear for Norfolk is dedicated to improving the lives of people of all ages with all degrees of hearing loss and related conditions. This is achieved by providing a range of holistic and accessible services: hearing assessments and fitting of hearing aids, hearing aids maintenance, otoscopy screening, aural care using microsuction, emotional support, information, advice, and training. Our service users identify us as the key provider of healthcare services for people with hearing loss. Our Aural Care Service is registered with the Care Quality Commission. We are seeking a qualified, experienced and registered Aural Care Practitioner with a passion for quality and patient-centric care to join our forward-thinking charity and help develop further our Aural Care Service. If you are a caring individual, enthusiastic and motivated about providing the best care to our patients then this could be the opportunity for you We are looking for a conscientious, hard working, professional and motivated individual. Working hours can be arranged to suit the applicant/s. The number of hours is flexible, so we envisage that some applicants may offer to work for us one or two days per week, and retain some of their existing NHS job, for example. We are looking to recruit to a full-time equivalent position, however the 37.5 hours per week can be covered by more than one person. Training and clinical supervision will be provided. Main duties of the job Please see the job description and person specification for full details of the role and responsibilities. To provide safe ear wax removal through either microsuction or dry removal, as required, for the best patient care, meeting their individual needs, to a professional standard and in line with best practice and organisational policies and guidance, and approved quality standards (British Society of Audiology Practice Guidance Aural Care (Ear Wax Removal) https://www.thebsa.org.uk/resources/aural-care-ear-wax-removal). About us We are dedicated to improving the emotional wellbeing, communication, and the overall quality of life of people with hearing loss and related conditions. Our multi-disciplinary team of qualified, professional and experienced staff and dedicated volunteers are committed to our values: Inclusivity - we believe in making our services available and accessible to anyone who needs them. We believe in staff having the ownership of the services we provide and be empowered to proactively make improvements in their areas of work. Integrity - we believe in treating people with respect, being open, honest and trustworthy. We believe in transparency, accountability, recognising our limitations and in strict adherence to confidentiality. Responsiveness - we believe in a safe, timely, effective, efficient and flexible modus operandi. We believe in responding promptly to the changes in need of our service users, as well as the changes required within the organisation to ensure we maintain a high-quality provision. Resourcefulness - we believe in finding effective solutions to solve problems, in assessing the need to enable us find a way to help. We believe in planning in accordance with resources available, working as a team and in a collaborative way with other organisations. Free car parking on site. Date posted 18 December 2024 Pay scheme Other Salary £17 to £19 an hour Contract Permanent Working pattern Full-time, Part-time, Job share Reference number B0013-24-0005 Job locations 14 Meridian Way Meridian Business Park Norwich NR7 0TA Job description Job responsibilities Principal duties: 1. To prepare the clinic room in readiness for the procedure (on premises and on mobile unit). 2. To undertake domiciliary visits with assistance from the mobile clinic assistant/driver. 3. To take an relevant medical history from patients and perform a thorough examination of their ears to determine the need for ear wax removal. 4. To ensure that the service is accessible to patients with additional needs (e.g. LD, Autism, Dementia, physical disabilities and language barriers) and that patients specific needs are taken into account during the procedure. 5. To competently undertake the ear wax removal procedure using microsuction or using manual tools, if required, in line with the services Standard Operating Procedures. 6. To accurately document the treatment undertaken in the patients records management system and generate the post-procedure letter to referring clinicians within the commissioning body set timescales. 7. To educate patients on good aural hygiene, wax management and the need for regular aural care. 8. To address the any additional needs identified by patients by providing Information or signposting to relevant internal or external services. 9. To liaise with ENT, Audiology colleagues and Medical Practices as and when required. 10. To ensure adherence to service standards and infection prevention and controls protocols. 11. In conjunction with other aural care practitioners, to carry out clinical risk assessments. 12. To report incidents in a timely manner. 13. In conjunction with other team members to keep control of consumables and purchase of required consumables as and when necessary. 14. In conjunction with colleagues undertake marketing and development activities for the service. 15. To provide timely reports and information to the Head of Clinical Services and the Chief Executive in readiness for inclusion into management reports for the Board, commissioners and stakeholders, as required. 16. To support the team with the production of publications and marketing materials for all services. 17. To assist the Charity in its income generation programme, e.g. income from procedure fees, individual donations. 18. To be available to assist in other areas of the Charitys work as needs arise. Job description Job responsibilities Principal duties: 1. To prepare the clinic room in readiness for the procedure (on premises and on mobile unit). 2. To undertake domiciliary visits with assistance from the mobile clinic assistant/driver. 3. To take an relevant medical history from patients and perform a thorough examination of their ears to determine the need for ear wax removal. 4. To ensure that the service is accessible to patients with additional needs (e.g. LD, Autism, Dementia, physical disabilities and language barriers) and that patients specific needs are taken into account during the procedure. 5. To competently undertake the ear wax removal procedure using microsuction or using manual tools, if required, in line with the services Standard Operating Procedures. 6. To accurately document the treatment undertaken in the patients records management system and generate the post-procedure letter to referring clinicians within the commissioning body set timescales. 7. To educate patients on good aural hygiene, wax management and the need for regular aural care. 8. To address the any additional needs identified by patients by providing Information or signposting to relevant internal or external services. 9. To liaise with ENT, Audiology colleagues and Medical Practices as and when required. 10. To ensure adherence to service standards and infection prevention and controls protocols. 11. In conjunction with other aural care practitioners, to carry out clinical risk assessments. 12. To report incidents in a timely manner. 13. In conjunction with other team members to keep control of consumables and purchase of required consumables as and when necessary. 14. In conjunction with colleagues undertake marketing and development activities for the service. 15. To provide timely reports and information to the Head of Clinical Services and the Chief Executive in readiness for inclusion into management reports for the Board, commissioners and stakeholders, as required. 16. To support the team with the production of publications and marketing materials for all services. 17. To assist the Charity in its income generation programme, e.g. income from procedure fees, individual donations. 18. To be available to assist in other areas of the Charitys work as needs arise. Person Specification Experience Essential Experience of working with vulnerable people Experience of working in NHS or other healthcare setting Experience of liaising with other NHS services Experience of dealing with people at various level Desirable Ideally 2 years experience within the clinical area relevant to the service Experience of working with people with all degrees of hearing loss Understanding of the anatomy and physiology of the ear and common ear conditions Qualifications Essential Registered Nurse/Qualified Registered Audiologist 4 GCSE or A Level equivalent grade C or above Desirable Educated to degree level Person Specification Experience Essential Experience of working with vulnerable people Experience of working in NHS or other healthcare setting Experience of liaising with other NHS services Experience of dealing with people at various level Desirable Ideally 2 years experience within the clinical area relevant to the service Experience of working with people with all degrees of hearing loss Understanding of the anatomy and physiology of the ear and common ear conditions Qualifications Essential Registered Nurse/Qualified Registered Audiologist 4 GCSE or A Level equivalent grade C or above Desirable Educated to degree level Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Norfolk Deaf Association (NDA) operating as Hear for Norfolk Address 14 Meridian Way Meridian Business Park Norwich NR7 0TA Employer's website https://www.hearfornorfolk.org.uk/ (Opens in a new tab)