Job Description
Are you a dynamic leader with a passion for hospitality? At The Baileys Hotel London, we believe that great leadership is at the heart of hospitality. The Baileys Hotel London are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.
In this role, you will enjoy the unique opportunity to shape the culture and success of your team, contribute to the strategy of this hotel and drive the business to ensure it reaches its potential. You will lead and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.
Purpose of Job:-
Under the general guidance of the General Manager and within the M&C policies and procedures:
* Co-ordinates the activities of the Rooms division by directing employees and implementing standards of performance in a manner that creates extraordinary guest service and department profits.
* Ensures that all activities within the Rooms Department focus and concentrate on complete guest satisfaction and customer service.
* Co-ordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate.
* Ensures all health and safety and security measures. Policies and protocols are enforced and maintained per standard.
Duties And Responsibilities: -
* Responsible for ensuring the delivery of a consistently outstanding quality product throughout the Rooms Division department according to the hotels Brand Standards which is measured by the Guest Satisfaction Tracking system.
* To support the Yield Management function of the hotel to maximise hotel room revenues in all market conditions.
* The control of payroll and costs and expenses for the Rooms Division, so that Rooms Division profit is maximised.
* To communicate goals, objectives and general organisational information throughout the Rooms Division department in accordance with the Business Plan.
* Responsible for the recruitment, selection and training of all department heads within the Rooms Division and to oversee the continuous development of all managers within the Rooms Division department.
* Ensure that discipline within the Rooms Division is administered in a fair, firm and consistent manner.
* Ensure that employee recognition programs within the Rooms Division is in place and administered in a prompt, consistent and expedient manner.
* Maintain positive relations with employees and promote good inter- and intra-department relations. Responsible for seeing the same of Rooms Division department heads and managers.
* Ensure that Rooms Division department heads and managers are dependable and approachable to their employees, project a positive and polite attitude always and that their grooming and general appearance is appropriate and impeccable at all times.
* Responsible for the smooth operation of the Business Centre and Switchboard department, including equipment maintenance, department profitability and the use of excellent communication skills.
* Through the Housekeeping Lead, responsible for the smooth operation of all housekeeping services.
* Ensure that the hotel is always maintained in an immaculate condition, as well as ensuring that all mechanical systems and FF&E are properly maintained. This must include a specific time schedule for weekly guest room inspections, public area inspections, anonymous guest inspections, departmental audits and back of house area inspections with Engineering.
* Ensure that hotel showcases and contractors maintain the standard associated with the hotels operations.
* Responsible for administrating and/or implementing the Duty Security Manager responsibilities and areas of coverage.
* Focus on empowering managers and line employees to use their own initiative to make decisions which ensure consistently good guest experiences.
* To ensure that plans are created and actioned in the Rooms Division department on the following specific issues:
1. Exceeding Customer Expectations.
2. To consistently and strategically up-sell & cross-sell the hotels facilities.
3. To instil a sense of urgency into all employees and managers and ensure that all requests are actioned promptly.
4. That our facilities and services are monitored against what the competition is doing.
* To carry out other specific projects as assigned by the General Manager.
* Responsible for understanding and adhering to the Companys Daily Habits as defined employee induction
* Responsible for completing and being compliant with all relevant training; including Company policies and procedures, Health & Safety, Fire, COSHH, Food Safety and Licensing, whether via the Company e-learning system or by other means.
* Establish and promote good internal relationships within your department, Hotel or Support Office, ensuring that we treat our customers and colleagues with care and consideration.
* Ensure that you are adherent to the standards of dress as defined by your department.
* Ensure that you are aware of and adherent to policies specific to your place of work, including but not limited to; Health & Safety, Fire Procedure, Bomb Procedure and Licensing arrangements.
In return, we offer:
* Social Events, Wellbeing and Team Activities
* Training and development
* Cash Health Plan cover option available
* Pension Salary Sacrifice Scheme
* Career development and salary reviews
* Interest free Season Ticket Loan Scheme
* 1 Volunteer Days per year (fully paid and in addition to your annual leave)
* Complimentary meals prepared for you by our chefs
* Length of Service related holiday scheme
* My Millennium discount perks
* Discount on Accommodation worldwide and 50% Food and Beverage Outlets
* Life Assurance
* Recommend a Friend Scheme
About the Hotel
The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
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