Are you passionate about making a difference and improving our Neighbourhoods?
Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform; we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.
An opportunity has arisen in our high-rise facilities in Leicester as an Operations Assistant. In this role you will provide administration support and assistance to ensure effective housing management and customer focussed service at Platform’s high-rise units in Leicester.
What could you be doing as Operations Assistant?
Assisting with the enforcement of tenancy conditions in line with service standards and policies.
Proving exemplary customer service to our residents and making sure complaints and disputes are handled effectively.
Providing effective administration support to ensure ASB is recorded, and cases are updated on our systems.
Logging repairs and liaising with stakeholders, ensuring these are completed by target date.
Overseeing the management of parking at the sites. This will include the advertising, applications and resolving of complaints.
Ensuring compliance matters are all adequately addressed in line with policies.
This is a full-time role working 35 hours per week, Monday to Friday 9am to 5pm, based at our Elizabeth House and DeMontfort House sites in Leicester.
Some things we need from you:
Experience in an administration role, gained within the Housing sector.
Knowledge of up-to-date housing legislation would be beneficial.
Excellent communication skills, which will allow you to communicate effectively with customers who may be upset or distressed.
The ability to work on your own initiative, stay calm when under pressure and have a proactive approach to your work.
Computer skills and the ability to carry out basic administration tasks.
First-class organisation skills with the capability to accurately record and report incidents
A basic DBS check is required for this role.
Some of our great benefits include
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the ideal opportunity for you, please click apply! If you would like to find out more about this role please contact recruitment@platformhg.com or Funsho.samson@platformhg.com
We are hosting an open day on a date to be confirmed, and this will be an opportunity for applicants to visit the site and ask questions about the role. Interviews will take place in person at our Elizabeth House site and will take place on a date to be confirmed.
We will be reviewing applications throughout the campaign and would encourage early applications, as this advert may close earlier that the specified closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .