Due to retirement, we have an exciting opportunity for an experienced Receptionist with great customer service and excellent telephone manner, to join our wonderful staff team. It is a permanent, part-time, office-based post over four days: 28 hours per week, Monday to Thursday, 9.00 am to 5.00 pm. With our other part-time Receptionist (who works Thursdays and Fridays), you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office. Receptionist Post Main Responsibilities Below is a flavour of what s involved. For more detail, please see the full Receptionist job description and person specification. Greeting visitors warmly and professionally, directing them to the appropriate person or department. Answering, screening, and transferring incoming phone calls efficiently and politely Taking and processing rent payments from tenants and owners. Managing the reception area and interview rooms, ensuring they are tidy, and organised, leaflets are stocked and identifying any repairs as required. Scheduling appointments, booking meeting rooms and maintaining staff calendars using designated software, as required. Receiving, sorting, and distributing mail, packages, and deliveries. Assisting with administrative tasks such as typing letters, reports, logging complaints and other data entry tasks, photocopying, scanning of housing applications for customers etc. Assisting with office management tasks such as ordering stationery and office supplies, booking office repairs as required. Managing visitor access by issuing badges and assisting with the management of office fire safety and security protocols. Organising and managing set up of catering for meetings, as required. The ideal candidate will have the following skills and personal attributes: Significant Receptionist experience in a housing association or similar busy office or corporate environment dealing directly with customer queries. Possess excellent communication, interpersonal, and organisational skills. Excellent administrative skills Ability to prioritise tasks with ease, use initiative and work independently Be flexible and adaptable and excellent team player Be welcoming, confident, innovative and passionate about delivering outstanding customer service and creating rapport with customers, visitors and staff. Be willing to learn and attend training as required. Be willing to cover for the other Receptionist s annual leave or training. Share Thenue values: Passion, Excellence, Respect, Connection At Thenue, we aim to be the best we can be, and our people are central to this. With the same passion, respect and drive for excellence we give to our customer service, we aim to support our staff by offering opportunities for personal and professional development together with a great support package including family friendly policies, excellent terms and conditions, generous leave and great employee benefits. If this sounds like the place for you and you have the skills needed for our part-time Receptionist post, we would like to hear from you., None specified
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We are committed to developing, managing and maintaining a range of affordable, quality housing in sustainable communities. Working with our people, we aim to improve all our services and grow deep community roots.