Porter / Drivers MateBranstonRole and key responsibilities for Porter / Drivers Mate:
* To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
* Ensure the customer promptly receives their deliveries in excellent condition every time
* Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
* Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers' delivery
* Assist in the loading of vehicles as and when required
* Ensure the customer is happy with their delivery before leaving the customer's premises
* Check all returns and collections are made and are correct
Minimum Requirements for Porter / Drivers Mate:
* Excellent communication skills both face to face and on the phone
* Ability to build rapport with customers
* Problem Solver Working to resolve customer problems at the point of delivery
* Takes pride in delivering exceptional customer service
* Be flexible in relation to shifts and duties with excellent timekeeping
* Be smartly presented at all times and have excellent customer service skills and be detail focused
* Must be willing to upskill to a driver in the future
Pay rate: £11.83 per hourOvertime £17.75 per hour after 48 hours workedW...