This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s London Spitalfields Store alive.
On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
We are hiring for multiple part-time and full-positions on a 3 month temporary contract. We look forward to connecting with you!
Your Mission
1. Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
2. Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
3. Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
4. Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
5. Maintain the visual standards in the store to deliver a premium experience
6. Assist with inventory management and inbound/outbound product orders
7. Other duties as needed
Your Story
1. This is an entry level position; 1 - 2 years of experience within a retail or customer-facing work environment would be an advantage
2. A background in the Running, Fashion or Sports Industry is preferred but not a must
3. Strong communication, hospitality and interpersonal skills
4. Ability to take initiative, learn quickly, and work both independently and as part of a team
5. Eye for maintaining outstanding store condition and visual merchandising standards
6. Ability to read, write and speak English fluently. Any other language skill is a strong plus but not a core requirement
7. Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching
About the Team
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.
What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Step One:
It starts with you...
You'll start by submitting your application to a specific role.
We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit for the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.
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