Job summary Working on St Helier ICU, the post holder will be working alongside the nursing teams. The post holder will assist the nursing staff with administration duties and will be a point of contact for visitors to ICU. The post holder will answer the telephone and deal with queries efficiently and proactively. Interview Date:TBC Main duties of the job The post holder will support the nursing team with administrative and clerical issues relating to patients' care pathway and service provision. The postholder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways. The post holder will ensure high levels of patient care by assisting the Nurse in charge and by being an accessible, customer focused and knowledgeable point of contact. About us Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers. Date posted 21 January 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year pro-rata pa inc HCAS (Outer) Contract Permanent Working pattern Part-time Reference number 343-6871047-FM-NP-Y Job locations St Helier Wrythe Lane Carshalton SM5 1AA Job description Job responsibilities Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. Job description Job responsibilities Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. Person Specification Experience Essential Experience of working within an Clinical setting Desirable Knowledge and experience of using IPM, word and excel Skills Essential Experienced and skilled in managing challenging phone calls / patients Desirable Evidence of customer care skills Communication skills Essential Has good communication and is able to liaise with the MDT Desirable Evidence of communication (written and verbal) Person Specification Experience Essential Experience of working within an Clinical setting Desirable Knowledge and experience of using IPM, word and excel Skills Essential Experienced and skilled in managing challenging phone calls / patients Desirable Evidence of customer care skills Communication skills Essential Has good communication and is able to liaise with the MDT Desirable Evidence of communication (written and verbal) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Epsom and St Helier University Hospitals NHS Trust Address St Helier Wrythe Lane Carshalton SM5 1AA Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)