Liverpool University Hospitals NHS Foundation Trust
The Sleep Service is a fast-paced environment committed to providing high quality care for our patients. The preferred candidate will have excellent communication and organisation skills as well as good time management.
You will be required to provide an efficient administrative service and communicate effectively with patients and colleagues.
A Trust-Wide Band 2 Job Description is attached but please view the main duties of the job below for a more in-depth insight into the role. Please note this vacancy will close once sufficient applications have been received.
Main duties of the job
Main duties include, but are not limited to:
* Meet and greet patients on arrival for their appointments in the Sleep Laboratory
* Book patients in and advise them where to go
* Complete outcomes following appointments and list patients on the waiting list
* Book appointments from the waiting list for a range of services
* Effectively communicate and work efficiently with a range of stakeholders such as Sleep Practitioners, Assistant Technical Officers, Administrative Staff, Patients and Carers
Other duties include a range of administrative tasks including, but not limited to:
* Preparation of paperwork for the following day
* Meet and greet walk-in patients and direct them to the right service
* Dealing with parking and concession requests
* Working with language line for patients who require interpreters
* Allocating appointment rooms within the department to staff when necessary
* Booking/reporting ambulance patients as ready following their appointments
Training of the following systems to be provided to successful candidate:
* IPM
* ICE
* InTouch
* EPRO
* PENS
* NHS Portal
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Job responsibilities
After a period of training on the Trust informatics systems, we would require the successful candidate to perform the above duties.
Preferred work hours below:
Monday - 13:00 - 17:00
Tuesday - 13:00 - 17:00
Thursday - 13:00 - 17:00
Friday - 08:30 - 17:00
Person Specification
Qualifications
* GCSE/Equivalent
Experience
* Experience of dealing with confidential matters
* Experience of working in a busy office
Knowledge
* Understanding of issues around confidentiality
Skills
* Excellent organisational skills
* Excellent Customer Care Skills
* Ability to use Word / Excel
Other
* Ability to adapt and a flexible approach to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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