Join a well-established and well-known IT MSP as a 2nd Line IT Support Engineer working on-site with our clients in Scotland. You’ll be joining a super-friendly IT company at an exciting time!
– You’ll be providing proactive 1st and 2nd line support to resolve customer issues, including:
1. Using a ticketing solution and working to SLAs
2. Project support and system deployment
3. Setup new equipment (PCs, laptops, mobiles etc)
4. Install, test and monitor servers and firewalls
5. Assist with LAN/WAN, computer repair, software issues, networks, virus protection, Wi-Fi etc.
KEY SKILLS & EXPERIENCE:
– Proven experience in IT support
– Experience in virtualisation, backup, MS Exchange, AD and O365, virtual environment, networks and storage
– Experience on firewalls
– Good communication skills and able to give advice to non-technical customers
– Great problem-solving skills.
SALARY & BENEFITS:
– £32,000 – £35,000, dependent on experience
– 20 days holiday + public holidays
– Pension
– Private Medical Insurance
– Exposure to multiple clients and technology
– A mobile phone allowance
– Travel expenses
– Variety of team events
– Employee referral bonus
– Interest-free personal loan
– Professional development and training
This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Please apply today.
All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.
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