1st / 2nd Line Support Technician
~ Hybrid-working – WFH (x2 days) + Portsmouth (x3 days on-site)
~ Plus excellent company benefits including Employer Pension and BUPA The Opportunity: Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment. As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and escalate issues when required. Over 1 year of experience in an IT Support Technician role desirable
~ Understanding of Servers, TCP/IP or experience using VNC all desirable
Provide 1st/ 2nd Line technical support
Install, upgrade, support and troubleshoot in-house EPoS Application
Install, upgrade, support and troubleshoot in-house back office application
Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
Troubleshooting network connectivity in a LAN/WAN environment
Please call John Noonan here at ISR Recruitment on 07719 919 860 to learn more about our client working at the forefront IT service and solutions?