Cherry Professional are seeking a dedicated Support Administrator to join a lively team on a full-time, permanent, fully on-site basis in NG4, Nottingham. This role offers a salary of £22,308 per annum.
Responsibilities:
* Process EE connections directly with IMC on behalf of business partners.
* Accurately handle connections online, over the phone, or via email.
* Conduct credit checks for business partners.
* Verify the accuracy of orders submitted by business partners and provide feedback or declines as appropriate.
* Thoroughly review proofs of address, ID, and business documents to ensure compliance with network guidelines.
* Manage mailboxes and ticket workflows, responding to connection/credit check queries promptly.
* Handle inbound and outbound calls professionally.
* Collaborate with team members to provide support and assistance.
* Guide business partners in using our fulfilment service and escalate training needs to Business Management.
* Coordinate with couriers to ensure accurate and timely deliveries.
* Report system issues promptly for resolution.
About you:
* A proactive, team-oriented individual with excellent attention to detail.
* Strong communication skills, both written and verbal.
* Experience in managing workflows and providing exceptional partner support.
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