Repair SupervisorReporting to: Service & Repair Manager"Leading reactive repairs with precision, customer focus, and safety at the forefront."Job Role:Deliver high-quality customer service relating to reactive repairs and call-outs.Key Activities:• Interface with customers at all levels to ensure service requirements are met in accordance with contract agreements.• Collaborate with the Service Co-ordinator to schedule repairs promptly and meet customer deadlines.• Ensure all necessary parts and consumables are available for planned events.• Manage the CMMS (Computerised Maintenance Management System) to include equipment, stock, worksheets, reports, quotations, and engineers.• Lead accident investigations, drive health and safety awareness, and continuously improve site safety performance, ensuring compliance with all company and legislative Health & Safety regulations.• Conduct audits to maintain high standards in Health & Safety, quality, and performance.• Establish and maintain effective communication with staff and clients, ensuring accuracy and timeliness.• Seek regular customer feedback during and after activities, implementing corrective actions as required.• Ensure repair jobs remain profitable and meet contract requirements.• Manage Protean jobs, closing down repair and reactive calls daily.• Oversee branch engineers and technicians, providing effective management and support.Essential Requirements:• Technical/engineering background, preferably in the lift or machinery industry, with commercial and financial/cost management skills.• Confident negotiator with excellent communication skills, able to prioritise and plan work schedules effectively.• Strong written and verbal communication skills.• Ability to work independently and as part of a team.• Proficient in Microsoft Office, with advanced knowledge of Excel.• Experience managing multiple project portfolios simultaneously.• Full, clean driving licence.Additional Requirements:• Energetic, enthusiastic, hardworking, and of smart appearance.• Willingness to work overtime and travel as required.• Knowledge of lift systems, automation products, and related applications.• Understanding of relevant Health & Safety standards, industry regulations, CE directives, and contract forms (e.g., NEL, LUK, JCT).Location:• 2 roles, 1 x Leeds and 1 x Chertsey• The role requires travel to UK customer sites.