Innsworth, Gloucester, GL3 1EP
Job Summary
If you are suitably experienced in housing management and are looking for a new challenge in working within a motivated and professional team, then the DIO Accommodation team is for you! This is an exciting time to join our diverse, unique and motivated team where we are seeking like-minded and talented individuals. Our roles provide a great sense of achievement and enrichment and an opportunity for supported career development through accomplishing our team's outputs and goals. DIO is a business unit within the MoD and delivers Future Defence Infrastructure Services (FDIS) contract! FDIS incorporates three key principles of Excellent performance from Suppliers and DIO, Empathetic handling of Customer and Families and Improved Customer Communications.
This position is advertised at 37 hours per week.
Job Description
The Housing Estate Officer is a key role in our service delivery and the successful candidate will be responsible for the management of properties across their area. You will be part of a small team where you will work both on a desktop and out on the MoD Estate. You will ensure the effective delivery of our two contracts who provide allocation, occupancy management and repair; with your primary focus being on assurance and holding to account.
* Engaging with stakeholders and partners including Industry Partners, MOD personnel, Units and Service Families.
* Commitment to Safety First in all areas of business.
* Ensure Compliance with legislative and mandatory requirements.
* Working with partners to achieve positive outcomes and results, putting the needs of families first.
* Undertake Regional Assurance activities on contract deliverables both on the estate and via desktop.
* Consider and process new work requests for the Billable Works Programme including monitoring progress and quality.
* Assist with the development of the Regional Billable Works Plan and wider Headquarters future programmes which helps improve the estate.
* Property inspections to determine condition and inspection of building works.
* Dealing with in occupation queries and working with Suppliers to resolve difficulties.
* Regular customer engagement at all levels.
* Support the Housing Estates Manager with ad hoc business management tasks.
* Attend area and region management meetings and support handovers as directed.
Person Specification
The successful candidate will be a motivated, self-starter who is able to handle and prioritise workloads according to contract deliverables and risk-based analysis. They will have strong social skills to form relationships that promote collaboration between stakeholders and Industry Partners to support continual improvement.
Forward thinking with the ability to see the bigger picture with an awareness of sustainability concepts, able to produce novel ideas that contribute to the 'lived experience'. The Housing Estate Officer will assure contractual performance that support Service Delivery whilst having the ability to work with agility when difficult situations arise and demonstrate a personal dedication to the DIO Guiding Principles and 'Safety First' value.
* Excellent written and verbal communication skills.
* Experience of working with industry partners, stakeholders and military colleagues.
* Experienced in the use of Microsoft Office 365.
* Full UK Driving Licence. Whilst the position is based at Innsworth, it will include regular travel to our housing estates in Tewkesbury, South Cerney, Corsham and Colerne and some lone working. Transport will be provided through MoD fleet cars. Not all our estates are readily accessible by public transport.
Licences
Full UK driving Licence.
Behaviours
We'll assess you against these behaviours during the selection process:
* Managing a Quality Service
* Working Together
* Communicating and Influencing
Benefits
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role.
* An environment with flexible working options.
* A culture encouraging inclusion and diversity.
* A Civil Service pension with an employer contribution of 28.97%.
Contact Point for Applicants
* Name: Melanie Byrne
* Email: melanie.byrne107@mod.gov.uk
* Telephone: 07816 393938
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