We need a Service Desk Engineer to join our IT support and services team in Maidenhead. Salary ranges: £26,000 to £28,000 We are a managed services provider specialising in IT support and infrastructure for businesses throughout the UK. You will work on the service desk, delivering remotely and on-site projects. The ideal candidate will have experience in an IT support or managed services provider (MSP) environment. You will need the right to live and work in the UK, the ability to travel throughout the UK, and a full UK driving license. Excellent customer-focused approach and commitment to service delivery Strong problem-solving skills Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Knowledge in the following areas: Active directory Windows Server 2012 and above Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Intune and Entra Understanding of networking technologies (Routers \ Switches) Understanding of networking fundamentals (DNS \ DHCP \ EMAIL etc.) While the below desirable qualifications and skills would be advantageous, they are not essential if you possess relevant experience; we would like to hear from you. Recognised accreditations (MCP’s, CompTIA) Foundation Certificate in ITIL Previous MSP experience Diligent and logical approach to working Knowledge of ITIL VoIP experience, preferably Gamma Experience with MS Teams Experience with SharePoint On-Line Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure Virtualization (Hyper-V, VMware) Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support Knowledge of desktop imaging software/services Flexible start times: 8.30am-5pm or 9-5.30pm, 37.5 hours per week, with a one-hour unpaid lunch break, 24 days holiday p.a. plus Bank Holidays Company Benefits: Statutory Sick Pay, Statutory Maternity Pay, and Statutory Paternity Pay Company Pension Training & Development Programmes Employee Assistance Programme Rewards & Recognition Scheme Buy Back Holiday Scheme (buy / sell back up to 4 additional days per year) Referral Bonus £500 Cycle to Work Scheme On-site parking Kitchen with Tea / coffee / cold drinks / biscuits / fruit provided Closed on Bank Holidays. Close early over Christmas, skeletal staff run the helpdesk based on a rota. The office is situated next to the Maidenhead train station, which is served by local services operated by Great Western Railway and the Elizabeth line To apply, please email your CV to lee evans at inceptionpro. To find out more, call