Job summary We are looking for someone with a friendly personality, a good communicator who has an innovative and enthusiastic approach to work. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Main duties of the job Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. About us We are a friendly and welcoming practice currently consisting of 4 partners, 4 salaried GP, nursing team of 8 and ancillary staff of 23 (mixture of full and part time staff). Date posted 06 November 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A4862-24-0003 Job locations 2 Longrigg Leam Lane Estate Gateshead Tyne and Wear NE10 8PH Job description Job responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Clinically code data on EMIS Web. g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into patients healthcare records as necessary j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested Job description Job responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Clinically code data on EMIS Web. g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into patients healthcare records as necessary j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested Person Specification Experience Essential Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedurePolite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable Experience of administrative duties Experience of working in a healthcare setting EMIS Web skills Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Person Specification Experience Essential Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedurePolite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable Experience of administrative duties Experience of working in a healthcare setting EMIS Web skills Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Longrigg Medical Centre Address 2 Longrigg Leam Lane Estate Gateshead Tyne and Wear NE10 8PH Employer's website https://www.longriggmedicalcentre.nhs.uk (Opens in a new tab)