Martlesham Heath Business Park, Ipswich, United Kingdom
Salary: Comp with Benefits
Why this job matters
You will be a key player in upholding the Remedy ITSM suite within our defence sector. This allows our customers to automate the ITIL process, and seamlessly integrate with business processes by servicing requests and incidents, managing SLAs and assessing KPIs.
As a junior member of the Defence ASG team you will assist with the administration and maintenance of BMC Remedy ITSM platform for optimal performance; including but not limited to: applying updates, monitoring, upgrades, processing queries and reports, and monitoring the entire system to make sure all system transactions are processed correctly. You will help to troubleshoot and resolve system and transaction issues and undertake additional training and learning to enhance your Remedy skills.
Skills
* Some previous, relevant experience with ITSM would be beneficial.
* Experience within a similar support role with transferrable skills considered.
* Flexibility, a willingness to learn and a passion for building new skills and experience.
Responsibilities
* Assist with the administration and maintenance of the BMC Remedy ITSM platform.
* Apply updates, monitor system performance, and process queries and reports.
* Troubleshoot and resolve system and transaction issues.
* Undertake training to enhance Remedy skills.
Benefits
* Annual On target bonus 10% (personal and company multipliers)
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* Life Assurance
* Exclusive colleague discounts on BT broadband packages
* 50% off EE mobile pay monthly or SIM only plans
* My Discounts access to savings at hundreds of retailers
* Discounted EE TV including TNT Sport and NOW Entertainment membership
* Support for working parents including pay during maternity, adoptive, and paternity leave
* Option to join the Healthcare Cash Plan or other benefits
* 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
* Volunteering days to give back to the community
* Electric vehicle salary sacrifice arrangement, known as ‘My EV’
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