Apprentice Hospitality Team Member - Sandown Park Racecourse
Job Title: Apprentice Hospitality Team Member
Salary: £27,039 Annually
Location: Sandown Park Racecourse, Portsmouth Road, Esher, KT10 9AJ
Hours/working pattern: 40 Hours per week, 5 out of 7 days a week
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, we are looking for someone just like you to help us deliver an exceptional hospitality experience to customers and clients.
As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You will have every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognizes employees who go beyond the plate.
You do not need to have any experience to apply for this vacancy as full training will be provided as part of the Apprenticeship! On completion of the Apprenticeship, you will achieve the L2 Hospitality Team Member Apprenticeship and become a qualified Hospitality Team Member.
Your key responsibilities will include:
1. Dealing with customer requests promptly and politely.
2. Listening to customer comments and addressing them appropriately or passing them on to a more senior member of staff for prompt follow-up action.
3. Motivating and delivering exceptional customer service in a premium environment as a role model to the wider team.
4. Having knowledge of suite products and advising customers in a professional and helpful manner.
5. Sharing best practices across units and striving for total customer satisfaction.
6. Supporting supervisors.
We ensure you are rewarded for your hard work, which is why we offer a comprehensive benefits package that includes but is not limited to:
1. Exclusive travel discounts with TUI, Expedia, Booking.com, and many more.
2. Discounts on groceries from Tesco, Sainsbury's, Morrisons, and others.
3. Quick access for you and your immediate family to a Digital GP, along with wider healthcare benefits.
4. Up to 44% off cinema tickets to enjoy your favorite blockbusters.
5. Regular emails filled with the best discounts and savings available.
6. Cash rewards every time you spend, usable on a wide range of brands.
7. Free wellness, mindfulness, and exercise classes.
8. The ability to share all discounts and offers with friends and family.
9. Contributory pension scheme.
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress in their career. We aim to create a culture that respects and embraces everyone's talents, beliefs, backgrounds, and abilities. We want our colleagues to feel valued, reach their full potential, and thrive - Diversity is Our Strength!
As part of Compass, you will help to feed people, fuel progress, and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks, and unrivaled opportunities for learning and development at one of the UK’s biggest businesses.
This Apprentice vacancy is based at one of our Levy UK + Ireland Sites. Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in providing legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards, and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients. As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing, and support services through its portfolio of businesses.
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