Band 3F, circa £29,986 per annum, plus benefits
Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.
About the Role
As a Victims First Officer, you will provide a professional and consistent single point of contact for victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they can receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.
Key Responsibilities
1. Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, ongoing risks, impact and support needs.
2. Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and coordinate support.
3. Provide follow-up telephone support using agreed intervention models or to obtain service user feedback.
4. Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.
About You
The ideal candidate will have:
1. A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
2. Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
3. The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
4. An aptitude and ability to accurately use relevant computer systems.
5. Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.
Join Our Team
If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme.
The closing date for enquiries and receipt of completed applications is Sunday 12 January 2025.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
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