KEY RESPONSIBILITIES To provide personalised support to patients, either by phone, face to face or video call, based on what matters to them, with the aim of: improving patients knowledge, skills, and confidence to empower them to take control of their wellbeing and improve their health outcomes. Take a holistic approach, based on the persons priorities and the wider determinants of health. Co-produce personalised support plans to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services. To manage and prioritise a caseload, in accordance with the needs and priorities of the patient and liaise with other healthcare professionals within the PCN when the person's needs are beyond the scope of the wider Wellbeing Team. Ensure affective engagement with the patient to build confidence and resilience to manage their own needs. Draw on and utilise the strengths and capacities of local community groups and services to enable local VCSE to receive patient referrals from the PCN. organisations and community groups. Support the Wellbeing Team to build and maintain a network or providers who will support patients as part of the Wellbeing Service. Develop an understanding and promote the benefits of nature based (green and blue spaces) and outdoor activities to patients and build knowledge of these areas North Devon wide. Effectively monitor, measure and evaluate the progress of patients who are active the teams caseload. SERVICE RESPONSIBILTIES Deliver an effective service whilst adhering to the requirements and boundaries of the PCN service to meet the needs of the member practices and patient population, led by the PCN and wider contractual requirements. Be competent with the use of IT and patient record systems, ensuring you have the fundamental skills to work effectively on a computer, using basic troubleshooting techniques and appropriately raising issues with colleagues. Update IT systems in a timely manner to ensure records (patient medical records and appointment ledgers) are accurate and consistent. To promote and raise awareness of the Wellbeing Service particularly to practices within the PCN. To develop strong working relationships with GPs, practice teams, PCN teams and other organisations to ensure a person-centred approach is provided and reduce duplication of resources. Engage, contribute and on occasion and where agreed, lead on PCN initiatives, projects or pilots including but not limited to health inequalities and population health management. To attend and contribute to Wellbeing Team meetings, Multi-disciplinary Meetings and events as required by the service. On occasion, represent the Wellbeing Team and wider PCN in a professional manner at meetings or events required by the service. To work flexibly, adapting to the needs of the service whilst maintaining the integrity of the role. To participate in regular supervision and continual personal development. Carry out any other duties as required, which are consistent with the duties and responsibilities of the post. For the full job description, including the underpinning policies, please see the attached supporting document.