My client a leading local housing assocation are currently seeking an experienced disrepair supervisor to join thier team on a perm basis. Reporting to the Lead Head of Service within our repairs and maintenance division, you will be pivotal in leading and managing the delivery of a high-quality, timely responsive repairs service with a ‘right-first-time’ approach. Managing a team of direct and indirect reports (including Technical Supervisors, trade operatives, and engineers), you will identify operational efficiencies whist ensuring the responsive repair programs offer value for money solutions and achieve a high level of customer satisfaction.
Responsibilities include:
1. Ensure team performance meets and exceeds KPIs.
2. Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
3. Lead responses to residents’ queries, complaints, and feedback professionally.
4. Manage and review operational risk registers to meet client expectations.
5. Ensure successful service delivery through effective supply chain management.
6. Manage contractors for procurement, commissioning, and service demands.
7. Improve efficiency and output of repairs and maintenance services.
8. Attend site meetings to resolve operational and technical issues.
9. Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
10. Record work-in-prog...