Sr. DSP Business Development Manager, Last Mile Account Management
At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon Logistics (AMZL) is to build a world-class last mile operation. AMZL aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost-effectively as possible. As Amazon's last-mile delivery provider, Delivery Service Partners (DSPs) vision is to be the world’s best owner-operated business opportunity, empowering small business owners to build a better life for themselves, their associates, and their communities by operating safe, high quality, and sustainable logistics companies.
Amazon is looking for a Senior Business Development Manager (BDM) who takes a lead role in the BDM team and will recruit high-quality and bar-raising Delivery Service Partners (DSPs) targeting small-scale business owners and entrepreneurs. Sr. BDM owns the strategy and coordinates the execution of a complex recruitment program in Japan, marketing the program's attractiveness and making recruiting decisions of the DSP candidates based on the evaluation guidelines. Sr. BDM leads building bench strategy (wait list) to respond to unforeseen situations through coordination with the DSP Capacity Planning, launches new programs, develops partnerships with local communities to increase awareness, and create opportunities through the DSP program while managing the KPI across the BDM organization.
This role will also establish R2O strategy in JP working closely with the EU’s R2O team and execution to acquire partners with an entrepreneurial mindset. R2O, which stands for Road to Ownership, is an entrepreneur development program that drives lead generation of quality DSPs while providing career development opportunities. This role manages annual DSP recruiting targets, establishes robust processes that enable recruitment of high-quality partners at speed and scale while retaining a positive candidate experience and partners with cross-functional stakeholders to ensure launch readiness for successful launches.
The successful candidate in this role is a highly motivated, goal-driven, and process-focused individual with a continuous improvement mindset. The ideal candidate has the ability to develop a strategy, execute new initiatives/programs, and navigate through highly ambiguous environments by working closely with internal and external contacts at all levels to achieve the organizational stretch goals. The candidate also has a proven history of project management with the ability to manage multiple projects, excellent communication skills, and is open to new ideas or outside-the-box thinking, able to articulate a compelling value proposition. The candidate has the ability to solve complex problems, navigate in highly ambiguous situations, and enjoys working in a fast-paced environment. The candidate works well with internal and external contacts and understands the questions and concerns and properly addresses them.
Business level Japanese is required.
Key Job Responsibilities
1. Build and own recruiting and bench strategy, responsible for closing targets while mitigating risks and engaging candidates throughout the recruiting process.
2. Plan and execute acquisition initiatives including partnerships with local communities, offline marketing, grants, etc., and track ROI.
3. Evaluate candidates’ business plans, conduct interviews, prepare for final approval, and extend offers.
4. Collaborate with a wide range of stakeholders to ensure launch readiness from facility, program, and capacity point of view and kick off launch preparation.
5. Drive an R2O strategy as a JP program lead and build and lead all aspects of the R2O program, from lead generation through launch.
6. Build partnerships with EU's R2O team and meet with them on a regular cadence.
7. Treat candidates as customers, keep them engaged, and ensure a positive candidate experience.
8. Work closely with JP's marketing manager to plan marketing plans and budgets.
9. Plan and implement acquisition initiatives to convert leads to applications with high-quality prospects into the pipeline.
10. Own the recruiting KPIs and build a mechanism to provide a complete view of candidate status and launch forecast to stakeholders and leaders with valuable insights.
11. Regularly review and enhance recruitment processes and guidelines to ensure compliance and bar-raising partners.
BASIC QUALIFICATIONS
- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
- Bachelor's degree
- Business level in Japanese and English (verbal and written)
- Experience working with internal and external stakeholders/customers
PREFERRED QUALIFICATIONS
- Experience analyzing data and best practices to assess performance drivers
- Experience using analytical, account management, and productivity tools, such as Oracle Business Intelligence, Salesforce, Tableau, or similar
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Excited about working in a diverse group and contributing to an inclusive culture
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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