Customer Team Leader
Location: 59-61 Lowther Road, Dunstable, LU6 3NL
Pay: £13.32 per hour
Contract: 8 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including afternoons, late evenings 10pm and weekends, to be discussed at interview
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you’ll do
* Provide friendly and thoughtful service, managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture.
* Ensure that the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to enhance customer experience.
* Support your store manager by deputising when they’re not working.
* Lead the way when introducing new products and services in your store.
* Build relationships and get involved in your local community.
This job would suit people who have
* A genuine care for the needs of customers and members.
* The ability to balance leading and supporting your team while working on the shop floor.
* Great people skills to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow and develop your leadership skills.
* The flexibility to work a range of different shifts.
Why Co-op?
* Full, paid training and dedicated support for your personal development.
* 30% discount on all Co-op products in-store.
* A pension scheme with up to 10% employer contributions.
* Wagestream– a money management app.
* 36 days of holiday (including bank holidays, pro rata for part time colleagues).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance.
* Cycle-to-work scheme.
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
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