The role:
• Encouraging the team to welcome all clients through the Paul Smith sales ceremony, greeting, discovering, proposing, closing and client follow up to provide a memorable customer experience.
• Engaging with customers to develop long lasting relationships, foster brand loyalty and delight them with your service enabling you to build your trust and credibility as a Paul Smith Brand Ambassador. Showing your team the importance of this through excellent results and best practice.
• Maximising all sales and customer opportunities. The incentive of a financial reward will ensure that you inspire your team to meet and exceed their individual targets to reach your Store’s KPI and Sales performance.
• Supporting the Shop Management on initiatives to achieve and exceed set financial targets.
• Sharing an excellent understanding of product knowledge with the team; including our tailor-made services.
• Actively taking care of stock related duties including delivery processing, customer orders, store to store transfers, end of season returns and stocktakes.
• Ensuring visual presentation, store maintenance and housekeeping is kept to the company’s desired standard both on and off the shop floor.
Your Experience:
• Loves to provide excellent customer service.
• Experience of retail environment.
• Ability to work towards sales targets; to interpret financial data.
• Loves learning and sharing product knowledge with customers and team.
• Maintaining excellent housekeeping and visual standards.
• Ability to monitor stock levels.
About You:
• Passion for style, fashion & the Paul Smith brand.
• Smart in appearance & individual.
• Interest and knowledge of current trends in music, arts and culture.
• Has initiative; is motivated, collaborative.
• Flexible and reliable.
• Good team member, helpful, approachable and trustworthy.
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