Assistant Estate Manager - Towers Business Park Job ID 177263 Posted 06-Sep-2024 Service line Advisory Segment Role type Full-time Areas of Interest Facilities Management Location(s) Manchester - England - United Kingdom of Great Britain and Northern Ireland Assistant Estate Manager Role Purpose Manage operational activities at the Towers Business Park in Didsbury, South Manchester. Role Specific Particulars (Multi-site) The properties to be managed are in the Northern region and form part of Towers Business Park in South Manchester. As with any multi-site role properties and geographical area do change to suit the ebb and flow of company and client requirements. Key Responsibilities - To develop and maintain a positive image of the building in its location. - To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s). - To monitor all activities relating to the site(s), reporting and taking action as appropriate. - Regular inspections of the building fabric. - To develop and maintain a positive image of the building in its location. - To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s). - To monitor all activities relating to the site(s), reporting and taking action as appropriate. - Regular inspections of the building fabric. - To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place. - To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required. - To liaise with tenants and deal with any operational queries they might have. - To attend tenants' meetings with the surveying team. - To be responsible for Health and Safety compliance on site, and the maintenance of records. - To be responsible for Environmental management on site, in compliance with policy and procedure. - To organise fire and other safety evacuations and produce an emergency plan. - To liaise with local authorities as appropriate. - To proactively manage risk and deal with insurance issues on site. - To ensure the property achieves the KPIs set by the client, in conjunction with key stakeholders. - To manage major work programmes on site, acting as the liaison point for all parties involved. - To produce regular reports to operational manager and surveying team, as required. - Ensure procurement is carried out in line with company policy. - Any other duties as directed by your Line Manager. Person Specification/Requirements - Understand how the industry, how stakeholders function and the range of services available to clients. - Understand the basics of the investment market. - Constantly updating knowledge of legislation relating to property management. - Develop an understanding of how to build and maintain client relationships. - Develop an understanding of how to build and maintain tenant/customer relationships. - Develop an understanding of how to build and maintain supplier relationships. - Understanding of key issues to be noted on property inspections. - Understand and use industry/specific IT applications. - Understand the principles of service charges. - Understand the operation of VAT and banking. - Understand the principles of contract law. - Be able to specify services, tender contracts and select service providers. - Understand how property is constructed and how plant works. - Know and be able to apply legislation and policies relating to Health and Safety. - Know and be able to apply legislation and policies relating to Environmental protection. - Understand insurance relating to buildings and the FSA regulations. - Understand the law relating to TUPE. - Understand and apply all procedures relating to work activities. - Contributes to team business plan/strategy. - Able to plan and manage own workload. - Able to work as part of a team, supporting colleagues. - Able to use IT software such as Word, Excel, and databases. - Be able to communicate effectively verbally and in writing. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)