SDL Solutions Limited is seeking a 1st / 2nd Line Support Technician to join a consultancy company based in Ely, Cambridge. This role is key to the implementation and maintenance of the company’s computing needs as well as ensuring that facilities are safe and well-functioning. KEY RESPONSIBILITIES Support, Helpdesk and Maintenance: Provide 1st and 2nd line support to the business via our internal helpdesk to resolve problems in person and remotely and escalate as required, whilst working with third-party support companies. Support and administer the internal phone system and mobile phones. Install, configure and update hardware and software applications. Perform routine maintenance on IT systems. Support and upgrade the network across all offices. Review the security of data, network access and backup systems and resolve any issues that arise. Work with the team providing security training to best practices as well as ensuring that IT systems remain secure. Ensure regular communication with the team and Company on IT and facilities updates. Onboarding, Offboarding and Internal Moves: Carry out and support the onboarding of new starters and offboarding of leavers. Utilise project management tools to ensure that all steps are completed and a smooth onboarding/offboarding of employees. Carry out internal moves by the set deadline ensuring that permissions are reviewed. Help users and implement training to increase the adoption of IT services across the business. Work with IT suppliers for procurement of IT equipment following internal processes. Projects: Plan and implement IT projects and initiatives both with the team and independently. Help identify problematic areas and provide potential solutions and ideas. Work with third parties on day-to-day support and projects. SPECIAL REQUIREMENTS Proven experience in an IT Technician or similar Role Strong knowledge of Windows, Active Directory, Microsoft365 Admin and Endpoint Manager. Ideally knowledge of SonicWALL, Unifi, Android & MacOS desirable. Familiarity with cloud services (e.g., AWS, Azure). Outstanding problem-solving and analytical skills Good team player, demonstrating flexibility and adaptability. IN RETURN THEY OFFER: Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid. Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years’ service Excellent training & development opportunities within a growing organisation Life insurance BUPA health assessment Employee Assistance Programme Volunteering leave policy 10% TradePoint (B&Q) discount Free parking Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Desktop, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, AWS, Azure, VMWare, Hyper-V, MCSA, MCSE, MCITP, MCDST, MTA Salary range between £25,000.00-£28,000.00 per year 1st / 2nd Line Support Technician - Ely, Cambridge