Job Title: Order Management Technician
The Order Management Technician will prioritize the customer experience by ensuring orders progress efficiently through Skygate, meeting trailer dispatch times and maximizing stock availability.
Shift Pattern
The Flow Room shift follows a 2-2-3 rotation [2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off] between 11:00 and 23:00. Please note that this is a fixed shift schedule with no flexibility at this time.
Key Responsibilities
1. Report errors and unexpected behaviors accurately to resolver groups.
2. Manage Customer Failure Rate (CFR) to achieve 100% on-time delivery.
3. Build effective relationships with the operations team.
4. Maintain awareness of customer requirements for quality, efficiency, and accuracy.
5. Optimize storage and conveyor utilization.
6. Support flow room processes to maximize productivity.
7. Escalate issues or potential issues to the Flow Room Section Manager or Lead Technician.
8. Participate in regular reviews of flow room processes and SOPs.
9. Promote a positive health and safety culture on site.
10. Be an active member of the flow room team.
About You
* Experience in automated warehouse environments is preferable but not essential.
* Understanding of automated fulfilment centre operations.
* Strong PC skills, including MS Office.
* Knowledge of Operational Excellence and Continuous Improvement tools.
* Adaptable, proactive, and a team player.
* Flexible and target-driven.
* Customer-focused, with an understanding of quality, efficiency, and accuracy requirements.
* Willing to learn and quickly adapt to new processes.
* Knowledge of SCADA and Kisoft is advantageous.
Benefits
* Inclusive culture and environment (check out our Glassdoor reviews).
* 23 days holiday plus bank holidays.
* Access to Udemy learning platform.
* Up to 25% discount on Very.co.uk.
* Matched pension contributions up to 6%.
* Additional benefits available on our careers site.
How to Apply
Our talent acquisition team manages this vacancy. Successful applicants will undergo credit, CIFAS, Right to Work, and possibly DBS checks. Please disclose any relevant information regarding these checks prior to assessment, including unspent criminal convictions.
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