Job Summary
This is an exciting opportunity to join the CDW Field Service Engineering team as an Onsite Engineer. As a key member of the team, you will play a critical role in delivering onsite services to our clients across various sectors.
Your responsibilities will include managing personal call queues, providing updates to clients, and escalating calls to the 3rd Line Team as necessary. You will also be expected to work closely with internal teams, including Applications and Infrastructure, to ensure seamless IT operations.
In addition to your technical skills and experience, you must possess excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and other stakeholders.