We currently have an exciting new opportunity for an Accessibility & PRM Contract Manager to join the Terminal Operations Team at Liverpool John Lennon Airport. This new role will provide essential support to the Terminal Operations Team through the efficient and effective management of performance of the Accessibility and Passenger's with Reduced Mobility (PRM) contract at Liverpool John Lennon Airport. This integral role will be responsible for the overall performance and service delivery for the PRM operation at Liverpool John Lennon Airport by leading and driving positive change throughout the contract and across the service for passenger enhancement and consumer compliance. You will be responsible for building an environment that enables the highest of standards in passenger care, whilst ensuring collaboration with airlines and Airport stakeholders for a seamless service standard. The successful candidate will have a continuous improvement mind-set and drive consistency and quality through timely, accurate and detailed data analysis. The ideal candidate will be a driven and inspirational leader with proven management experience. You must have prior experience of budget management, excellent communication skills and a solid understanding of PRM and the legislation that sits around it. A good knowledge of Microsoft Office and an ability to analyse data and deliver clear and concise reporting is essential. This is a demanding role requiring excellent organisational skills, ability to problem solve, flexibility and an ability to work autonomously within a busy environment. If you have any questions in relation to this vacancy, please do not hesitate to contact a member of the HR Team on 0151 907 1634 or at recruitmentliverpoolairport.com. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. The Benefits Benefit 1 Benefit 2 Benefit 3 Benefit 4 The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. The Company Liverpool John Lennon Airport is the award winning Faster, Easier, Friendlier Airport of choice for passengers from across the North West and North Wales. We are recognised for our excellent customer experience with a relaxed hassle-free environment, best in class operational performance and we are helping to make air travel accessible to all. Direct flights from Liverpool serve around 70 destinations in the UK and across Europe, with onward connections to the USA. There has never been a more exciting time to join our team with passenger numbers this year set to reach 5 million once again, with flights by Jet2 and well established and growing operations with easyJet, Ryanair and other airlines meaning more passengers from across the region are able to take advantage of the benefits of flying from Liverpool. In addition, we have been awarded Investors in People Gold accreditation and we are also one of the UK’s best performing airports when it comes to flight punctuality with positive passenger feedback at an all-time high, and Which? declaring us the best UK Airport in 2023 We value, respect and encourage our colleagues to be their unique selves which enables us to access a diverse range of ideas and be creative. While Diversity & Inclusion has long been a business priority, we know we have work to do, and we are actively committed to building an inclusive culture that provides equal opportunity and encourages, supports and celebrates diversity. If you want to be a part of our amazing team and contribute to our ongoing growth and success, and deliver a Faster, Easier and Friendlier experience for all, please do not hesitate to apply for one of our roles. Benefits Pension scheme Life assurance Free on-site parking Healthcare scheme Employee Assistance Programme On-site gym Holiday buy-out scheme Electric car benefit scheme Documents