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Client:
Hays Travel
Location:
Sunderland, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
64ef081e49ec
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
This is a home-based position.
Working Hours
Per week (Monday – Friday, Saturday – Sunday)
Overview
This is an exciting opportunity to lead part of our Virtual Contact Centre sales team that is rapidly expanding. With exceptional sales leads, you will have direct access to engage with our customers online through Live Chat, Web Enquiry Forms, and Facebook. The role offers a fast-paced and motivational sales environment, allowing you to be part of an expanding team.
Role Summary
As a Virtual Contact Centre Team Leader, you will lead a team handling customer inquiries generated via our websites and social media platforms. You will demonstrate excellent customer service, embodying our company ethos to provide a hassle-free booking experience.
Main Responsibilities
* Manage daily performance and productivity of the sales team
* Conduct regular motivational performance reviews
* Lead by example in personal sales activities
* Identify and meet customer needs following sales procedures
* Handle incoming Live Chats, web inquiries, and Facebook leads
* Proactively communicate with customers during their online journey
* Adhere to company policies and procedures
* Achieve individual sales targets and performance objectives
* Accurately record sales activity data
* Monitor leads and provide constructive feedback
Our Values
Our SMILE values are integral to our company culture, ensuring our team works cohesively. All colleagues are expected to demonstrate these values consistently.
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