Customer Service Representative
ATOS National Savings and Investments.
Pay rate: £11.04 per hour and after 12 weeks this will rise to £11.71 per hour.
Location: Full-time office based role in Ribble House, Ballam Road, Lytham, FY8 4TS.
Shift Pattern: 37.5 hours per week, with part-time options available (27.5 hours per week). Working hours are 5 days out of 7, between 8am-8pm, including weekends. Shift pattern will be discussed during your video interview.
Training: Two weeks of on-site training, followed by allocation of working rota on week 3. Hours are Mon to Thurs 9am - 5pm & Friday 9am - 4:30pm.
Benefits:
In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits:
1. 20 days per year, plus 8 bank holidays (after 12 weeks 25 days per year, plus 8 bank holidays)
2. Opportunity for paid overtime
3. Learning and development tailored to your role
4. A culture encouraging inclusion and diversity
The Role:
We are recruiting for an exciting position to join a busy call centre as a Customer Service Representative, where you will be working as part of a team to support inbound customer queries in a financial services environment.
Primary Responsibilities:
1. Have a positive approach and a can-do attitude. Be open to change and take on challenges.
2. Demonstrate flexibility and the ability to adapt across teams and processes.
3. Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
4. Deliver customer query resolution across various contact channels, meeting performance indicators for accuracy and timeliness.
5. Engage in training, coaching, and performance management to be truly customer-centric.
6. Communicate clearly & concisely in written, verbal, and email communication.
7. Handle various ad hoc duties, recording and acting on trends in customer feedback and technical issues.
8. Support transformation and change activities to enhance customer experience.
9. Support company initiatives around colleague well-being.
Skills and Experience:
1. Build excellent, long-term relationships with customers, understanding their needs and meeting their expectations.
2. Deliver on promises, ensuring results are on time, on budget, and to agreed quality standards.
3. Work collaboratively, involving others in goals and plans, sharing knowledge, and seeking opportunities for cross-functional collaboration.
4. Review and improve personal skills, seeking challenging opportunities for development and growth.
5. Maintain a flexible approach, revising plans based on new information and changing circumstances.
Compliance Checks:
As part of the recruitment and onboarding processes, we require the following compliance checks: Baseline Personnel Security Standard (BPSS), Disclosure and Barring Service (DBS), Proof of right to work, Proof of Address, Credit Check, and three years of work references. If you have lived outside the UK/Travelled for six months or more in the last five years, you must undertake a police check.
Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. #J-18808-Ljbffr