Hi Spec Motorsport Ltd is a well established engineering company based in Dartford, manufacturing British made components for road and track cars.
We have an opportunity for a Client Service Manager to join us on a permanent basis.
It is a full time position in a small family run business, in a close knit friendly office for a confident and capable candidate.
Your initial duties would be to advise and sell customers the correct brake components for their vehicles.
Primarily responsible for overall client satisfaction and continuing to provide high quality client service.
Please note that this is not a cold calling position; you would be advising and selling to regular retail and trade customers.
We seek a candidate who can demonstrate accuracy and efficiency with excellent communication and organisational skills.
About the role
Your duties may include but are not limited to:
* Managing the main office space, including welcoming customers and guests.
* Answer in-bound client calls and monitor the Hi-Spec inbox for client new orders and enquiries.
* Maintain and update our in-house client system with the new job details.
* Keep track of client orders and deadlines.
* Daily review of proformas and order tracker, actively managing this pipeline and chasing up via email where appropriate, escalating to telephone chasers if necessary.
* Liaise with the Admin team to ensure client order accuracy.
* Liaise with the Finance team to resolve billing issues.
* Ensure all client job files are accurate.
* Onboard new clients and develop working relationships with current clients.
* Generate sales or service reports for senior management.
* Offer advice to clients on products and escalate more complex queries to the technical and design departments, learning from them for future queries.
* Draft, format and print relevant documents.
Skills and qualifications:
* Must possess an overview of the technical and mechanical aspects of a car’s running gear (highly desirable).
* Have excellent client service skills and possess an excellent telephone manner.
* Be patient, empathetic, and understand the value of good communication skills.
* Have the ability to put themselves in their client’s shoes and advocate for them when necessary.
* Problem-solving skills are essential for client care specialists; be able to provide basic technical expertise.
* Be confident at troubleshooting and investigating with the technical and design department if they don’t have enough information to answer client questions or resolve complaints.
* The ability to gather client feedback.
* Prior office administration experience preferred.
* Strong attention to detail.
* Ability to work without supervision.
* Excellent time management skills.
* Exceptional communication, telephone, and customer service skills.
* Strong record keeping skills.
* Ability to multitask.
* High level of integrity.
* Keen and willing to learn technical expertise.
Excellent rates of pay, which can be negotiated.
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