Job summary Due to additional project work deploying wireless access points throughout the Trust an opportunity has arisen to join the IT Infrastructure team as an IT Officer in the Network and Telecoms Team. This position is for a fixed term contract and will have the opportunity to work with the wider team when the project work isn't being carried out. The team are responsible for delivering and maintaining of a wide range of network and telephony technologies critical to the running of the Trust and delivery of patient care. These include a large Cisco campus network, over 30 remote sites, an enterprise scale Cisco firewall estate, Microsoft Teams and Unify IP and DECT telephony systems. The purpose of this fixed term contract is to assist with the deployment of approx. 2200 wireless access points across all Trust sites. The successful candidate will work as part of a team and also work with the wider team when project work permits. Interview Date Thursday 01 May 2025 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job As an IT professional you will work within the Network and Telecoms team, and wider IT Infrastructure department. This will be predominately with End User Computing and Server, however you will also work with specialist IT teams supporting specific areas of the Trust. The successful applicant will be working with others in the Network and Telecoms team providing support for the Trust Network, Teams Collaboration and Telephone systems. Working within a high performing team you will be required to work closely with third party and in house subject matter experts to provide 2nd & 3rd line network and telecoms support. To code, itemise and ratify external invoices to a value in excess £500,000 per annum. To assist in managing contracts with 3rd party vendors. About us Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 08 April 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Fixed term Duration 10 months Working pattern Full-time Reference number 317-2025-10-027 Job locations Regent Point 317 Regent Point NE3 3HD Job description Job responsibilities To operationally provide first and second line support of the Trusts complex network infrastructure. To participate in the planning, design, specification, procurement, implementation and management of network infrastructure to support data, voice telephony and video. To proactively manage the network to ensure that agreed service levels are met, using appropriate tools and utilities including Cisco Prime Infrastructure and WhatsUp Gold. To provide first and second line support services to users of the data network, including voice and video across the Trust, in order to maximise the availability and functionality of networked technology to end users. This may be either over the telephone, by e-mail or at the desk-side. To install, configure, maintain and upgrade a wide range of network, telephone and video hardware and software. The post holder may also be required to participate in a rota for the provision of out of hours support, and must be capable of diagnosing complex problems without reference to documentation and colleagues. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description Job responsibilities To operationally provide first and second line support of the Trusts complex network infrastructure. To participate in the planning, design, specification, procurement, implementation and management of network infrastructure to support data, voice telephony and video. To proactively manage the network to ensure that agreed service levels are met, using appropriate tools and utilities including Cisco Prime Infrastructure and WhatsUp Gold. To provide first and second line support services to users of the data network, including voice and video across the Trust, in order to maximise the availability and functionality of networked technology to end users. This may be either over the telephone, by e-mail or at the desk-side. To install, configure, maintain and upgrade a wide range of network, telephone and video hardware and software. The post holder may also be required to participate in a rota for the provision of out of hours support, and must be capable of diagnosing complex problems without reference to documentation and colleagues. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Person Specification KNOWLEDGE Essential In depth knowledge of networking protocols, predominantly TCP/IP Knowledge of IP Telephony and Voice Systems Knowledge of the ITIL Service Delivery Model SKILLS Essential Excellent communications skills Excellent interpersonal skills Excellent decision making ability Excellent Networking skills in particular Cisco products Good documentation writing skills Excellent troubleshooting skills EXPERIENCE Essential Ability to work unsupervised Relevant NHS Experience QUALIFICATIONS Essential Educated to at Degree level in an IT related subject or relevant experience in an Network Support role Desirable CCNA or equivalent certification Person Specification KNOWLEDGE Essential In depth knowledge of networking protocols, predominantly TCP/IP Knowledge of IP Telephony and Voice Systems Knowledge of the ITIL Service Delivery Model SKILLS Essential Excellent communications skills Excellent interpersonal skills Excellent decision making ability Excellent Networking skills in particular Cisco products Good documentation writing skills Excellent troubleshooting skills EXPERIENCE Essential Ability to work unsupervised Relevant NHS Experience QUALIFICATIONS Essential Educated to at Degree level in an IT related subject or relevant experience in an Network Support role Desirable CCNA or equivalent certification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Regent Point 317 Regent Point NE3 3HD Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)